Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ian Melendez

Saint Cloud,Florida

Summary

Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

3
3
years of professional experience

Work History

Stocking Associate

Walmart
02.2023 - Current
  • Consistently lifted materials weighing as much as 70 pounds.
  • Greeted customers and directed to requested products.
  • Monitored inventory levels in stockrooms and alerted management to any discrepancies.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Answered customer questions and provided detailed product information.

Crew Member

Airport
11.2022 - 02.2023
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

Package Handler

Fed Ex Ground
09.2022 - 10.2022
  • Managed warehouse operations and verified proper shipment procedures.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.

Crew Member

Universal Studios
09.2020 - 08.2022
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Took orders, prepared meals, and collected payments.
  • Operated cash register to ring up final bill and process various forms of payment.

Education

High School Diploma -

El Redentor Educative Center
Orlando, FL
12.2021

Skills

  • Tracking Scanners
  • Product and Service Sales
  • Clear Communication
  • Store Planning and Display Design
  • Cleaning Procedures
  • Heavy Product Lifting

Languages

Spanish
Native or Bilingual

Timeline

Stocking Associate

Walmart
02.2023 - Current

Crew Member

Airport
11.2022 - 02.2023

Package Handler

Fed Ex Ground
09.2022 - 10.2022

Crew Member

Universal Studios
09.2020 - 08.2022

High School Diploma -

El Redentor Educative Center
Ian Melendez