Ian Melendez
San Diego,CA
Summary
Goal-oriented manager with extensive experience in marketing and real estate, recognized for strong leadership in driving productivity and enhancing customer satisfaction. Proven track record of increasing revenue and sales through strategic initiatives. Skilled in leasing consultancy, leveraging several years of industry knowledge to deliver exceptional customer service. Committed to tackling new challenges and achieving operational excellence.
Overview
9
9
years of professional experience
Work History
Leasing Assistant
Pinnacle International
San Diego, CA
11.2024 - Current
- Provide exceptional customer service to residents, guests, and staff
- Act as a liaison between residents and building staff-management
- Assist with resident inquiries, requests, and issue resolution
- Coordinate services, packages, and amenities
- Maintain a welcoming and informative lobby atmosphere
- Greet and assist residents, guests, and staff in a friendly and professional manner
- Respond to resident inquiries and requests via phone, email, or in-person
- Coordinate package delivery, storage, and pickup
- Assist with scheduling appointments, reservations, and events
- Provide information on local amenities, services, and attractions
- Collaborate with building staff to resolve resident issues and concerns
- Maintain accurate records and reports
- Perform other duties as assigned by management
Driver
Uber
San Diego, CA
10.2022 - Current
- Drive passengers to their requested destinations
- Follow safe driving practices and traffic laws
- Maintain a clean and comfortable vehicle
- Assist passengers with loading/unloading luggage or other items
- Provide excellent customer service and ensure a positive passenger experience
- Manage ride requests, cancellations, and issues professionally
- Maintain a high rating on the Uber platform
- Excellent customer service skills
- Ability to work independently and manage time effectively
- Knowledge of local areas and navigation skills
- Flexibility to work varied hours, including nights and weekend
Realtor
INMEX Realty
Tijuana, Baja California
05.2022 - 11.2024
- Represent buyers or sellers in real estate transactions.
- Promote properties through various channels, such as social media, open houses, and advertising.
- Arrange and conduct viewings of properties for potential buyers.
- Provide information on market trends, pricing, and conditions.
- Facilitate communication between parties, ensure timely completion of paperwork, and coordinate closing processes.
- Negotiate prices, terms, and conditions on behalf of clients.
- Build relationships with other professionals in the industry.
- Stay updated on industry developments, laws, and regulations.
- Generate new leads through various sources, such as referrals, online marketing, and prospecting.
- Prepare, review, and manage contracts and agreements.
- Resolve any issues that may arise during transactions
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
- Completed final move-out walk-throughs with tenants to identify required repairs
Realtor
Keller Williams
Tijuana, Baja California
05.2020 - 05.2022
- Responsible for the development of commercial strategies for commercialization of residential, commercial, and industrial properties
- Market analysis to guarantee adequate prices for presale, sale, or rental of real estate projects
- Development and implementation of marketing campaigns
- Tax and legal advice in real estate issues
- Property deed procedures with notaries
- Development and administration of investments and real estate projects
Commercial Manager
PROVIVE
Tijuana, Baja California
05.2016 - 05.2020
- Company Overview: a leading real estate developer in the affordable housing industry of Mexico with more than 10,000 repossessed houses
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities
- Conducted market research and analysis to create detailed business plans on commercial opportunities, business development and expansion
- Build relationships with clients to establish new contracts
- Managed marketing projects to increase product penetration in key sectors
- Responsible for the planning, development and implementation of the marketing and sales strategy for Provive
- My job was to improve the customer experience from prospecting to delivering the home to our final client, responsible for meeting the sales goal with the supervision of a team of 4 sales managers, 40 salespeople, 6 telemarketing agents, 2 marketing assistants and 1 marketing agency
- A leading real estate developer in the affordable housing industry of Mexico with more than 10,000 repossessed houses
Education
Bachelor - Marketing
UABC
Tijuana08.2012
Skills
- Proven Sales Experience
- Vendor Relationship Management
- Property management
- Real estate
- Lease administration
- Client relationship building
- Property inspections
Languages
English
Professional
Spanish
Native/ Bilingual
Personal Information
36 years old professional marketer, with over 9 years of experience in the marketing industry, graduated with a bachelor's degree in marketing, bilingual, competitive, organized, motivated and focused on results, passionate about marketing, sports, tourism, gastronomy and the digital world.
Timeline
Leasing Assistant
Pinnacle International
11.2024 - Current
Driver
Uber
10.2022 - Current
Realtor
INMEX Realty
05.2022 - 11.2024
Realtor
Keller Williams
05.2020 - 05.2022
Commercial Manager
PROVIVE
05.2016 - 05.2020
Bachelor - Marketing
UABC
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