Ian Montalvo
Schertz,TX
Summary
Reliable Cross Functional Specialist successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
8
8
years of professional experience
Work History
Cross Functional Specialist
H-E-B Grocery
09.2019 - Current
- Worked with key internal partners to distill complex concepts into pragmatic and simplified solutions.
- Determined proper methodologies and procedures to use based upon project specifications.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
Barista
Emily's Place Coffee Shoppe
06.2017 - 08.2019
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Ranch Hand
Stahlman's At Bear Creek
06.2015 - 06.2017
- Mended fences in disrepair to prevent livestock from wandering off and to keep predators out.
- Maintained equipment and ranch structures.
- Performed repairs and preventive maintenance on equipment and property.
- Kept grounds clean and orderly by monitoring and repairing fences, shoveling snow and removing debris.
- Cleared brush and maintained trails to keep ranch safe and accessible for animals and people.
Education
Bachelor of Science - Public Health With A Concentration in Epidemiology
The University of Texas At San Antonio
San Antonio, TX12.2023
Skills
- Providing Feedback
- Daily Status Reports
- Performing Preventive Maintenance
- Public Speaking
- Ability to Adapt
- Judgment and Decision-Making
Languages
Spanish
Limited Working
Timeline
Cross Functional Specialist
H-E-B Grocery
09.2019 - Current
Barista
Emily's Place Coffee Shoppe
06.2017 - 08.2019
Ranch Hand
Stahlman's At Bear Creek
06.2015 - 06.2017
Bachelor of Science - Public Health With A Concentration in Epidemiology
The University of Texas At San Antonio
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