Ian Muindi
Ankeny,IA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
Member Service Representative
Veridian Credit Union
06.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Contributed to branch sales goals by effectively cross-selling credit union products and services.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Balanced Vault
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Trained staff on operating procedures and company services.
Teller Service Representative
Veridian Credit Union
02.2021 - 06.2023
- Enhanced customer satisfaction by providing efficient and accurate transaction processing.
- Reduced wait times for customers by efficiently managing a high volume of transactions daily.
- Maintained a balanced cash drawer, ensuring accuracy in all financial transactions.
- Assisted customers with account inquiries and resolved issues promptly, resulting in improved customer retention.
- Identified opportunities for cross-selling bank products and services to meet customer needs, boosting overall profitability.
Shift Manager
Smokey Row
12.2019 - 01.2021
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
Education
Bachelor of Science - Biology
Iowa State University
Ames, IA12.2023
Skills
- Issue Resolution
- Product Sales
- Service Upselling
- Database Maintenance
- Relationship Builder
Timeline
Member Service Representative
Veridian Credit Union
06.2023 - Current
Teller Service Representative
Veridian Credit Union
02.2021 - 06.2023
Shift Manager
Smokey Row
12.2019 - 01.2021
Bachelor of Science - Biology
Iowa State University
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