Ian Murden
Summary
Versatile Director of Operations with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel, and developing tactical plans to meet strategic goals. Proven leader with significant background in negotiating, implementing, managing, and evaluating compliance and performance of multi-million-dollar company contracts, as well as developing, maintaining, and growing 3rd party/vendor relationships and accounts.
Overview
27
27
years of professional experience
Work History
Director of Operations
Crossfire E.S.M.
09.2020 - Current
- Develop, implement, and monitor day to day operational systems and processes that provide visibility into goals, progress, and obstacles for key initiatives
- Represent Crossfire E.S.M at industry conferences, seminars, and other similar events to promote company capabilities and share industry insights and changes in markets
- Provide support to contract negotiation, monitor performance and review agreements as required to the benefit of Crossfire E.S.M.
- Build and maintain relationships with all Dept heads, external partners, and vendors to make decisions regarding operational activity and strategic goals
- Plan, monitor and analyze key metrics for the day-to-day performance of the operation to ensure efficient and timely completion of tasks
- Devise Strategies to ensure growth of programs company wide, identifying and implementing process improvements that will maximize output and minimize costs
- Lead Team with integrity and establish and maintain a trusting, inclusive and productive working environment.
- Provide employee and contractor evaluations to ensure compliance in key areas and to ensure quality and equity in work balance
- Guide and lead the team with integrity, establish and maintain a trusting, inclusive and productive work environment
Vendor Management Specialist
The William-Thomas Group
07.2007 - 09.2020
- Gather client information and conduct analysis of all pre-bid materials including current agreements
- Work with various clients managing multi-million-dollar projects
- Analyze all data gathered through the bidding process to make sound business decisions.
- Review cost and offerings analysis for both pre-and post-bid. Provide to client strategy and implementation plans
- Perform pricing and contract negotiations with third-party suppliers. Found savings of up $450,000 per year
- Manage, oversee, and monitor contract performance and compliance
- Dissolve third-party vendors of responsibilities as required
- Review client business portfolios to maximize offerings of WTG to customer to mutual benefit and cost
- Managed overall project implementation and/or program development
- Perform analysis of risk assessments prior to contract implementation
- Research topics, prepare training materials and organize curriculum for ongoing changes in industry
- Advise, guide, coach and instruct internal team members in support of program offerings to both clients and outside representatives, as well as keep all internal team members and management up to date with industry changes through training
- Built database of third-party business sector services companies from the ground up
- Build, maintain, and manage through tracking and monitoring large database of third-party suppliers and profiles
- Promote company through the attendance of Expo's, conferences, and annual company meetings
- Developed business sector services portfolio from $0 to $3.5 million in 2 years
Account/Development Manager
American Airlines
05.1997 - 12.2006
- Recipient of 2 Pacesetter Awards
- Recipient of 1 Central Sales Division Accomplishment Award
- Promoted 3 times from hourly employee to Mid-Level Management
- Strategize and manage 160 million dollars in annual revenue throughout Columbus, OH territory
- Negotiate, develop, implement, and monitor corporate contracts, strategies to review and assess account performance
- Monitor effectiveness of various sales programs and tools and recommend policy changes for existing programs
- Analyze territory and implement or change program offerings as needed to maximize profitability
- Find synergies to strengthen and build solid business relationships with valued clients.
- Analyze corporate position from local, national, global, political perspectives to maintain knowledge and understanding
- Provide day-to-day interaction with key customers and coordinate customer service issue resolution.
- Organize, promote, and attend corporate functions/meetings for both internal/external customers, executive and political representatives.
- Strong analytical, negotiating, problem-solving and time management skills
- Act as Lead/Research manager for the Central Sales Division
Vice President of Sales
Travel Solutions, Inc.
01.2006 - 09.2006
- Increased sales revenue by developing and implementing innovative sales strategies.
- Enhanced customer satisfaction through fostering strong relationships and providing exceptional service.
- Expanded market share with aggressive prospecting and strategic partnerships.
- Improved profitability by optimizing pricing strategies and cost controls.
- Developed tailored solutions for clients, increasing customer retention rates.
- Crafted overall account sales strategies and coordinated activities of sales executives to achieve revenue goals.
Education
High School Diploma -
Swaffham Hammond
United Kingdom05.1986
Skills
- Operations Oversight
- Process Improvements
- Customer Service
- Conflict Resolution
- Policy Development
- Process Improvement
- Leadership Training
- Team Leadership
- Vendor Management
- Contract Negotiation
- Performance Measurement
References
References available upon request.
Timeline
Director of Operations
Crossfire E.S.M.
09.2020 - Current
Vendor Management Specialist
The William-Thomas Group
07.2007 - 09.2020
Vice President of Sales
Travel Solutions, Inc.
01.2006 - 09.2006
Account/Development Manager
American Airlines
05.1997 - 12.2006
High School Diploma -
Swaffham Hammond
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