Summary
Overview
Work History
Education
Skills
Timeline
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Ian Nace

9401 Nelson Lane Manassas,VA

Summary

I excel as a hardworking team member with a complete understanding and adaptability of operational practices and safety standards of a recognizable, nationwide retail corporation. I consistently contribute to overall team success by implementing field knowledge and dedication to surpass expectations and complete tasks with compliance. I engage dynamically with live customers to assist them in acquiring their desired products. I am a team builder and am looking for my next successful challenge.

Overview

7
7
years of professional experience

Work History

Crew Member

Trader Joe's
Centreville, VA
11.2019 - Current
  • Maintained order of customer and crew member work areas.
  • Assisted customers with product acquisition, guidance, and policy information.
  • Processed payments and bagged items for customer check out.
  • Managed a redesign of product placement, increasing sales to top of region.
  • Developed and intergraded store wide sanitation program combating Covid-19
  • Continually trained new hires in business operating protocol.
  • Verified orders and bagged items for easy transport.

Barista

Beanetics
Annandale/ DOH Headquarters, VA
08.2019 - 11.2019
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained calm demeanor during high-volume periods and special events.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Supported highest standards of conduct and service to support company reputation.
  • Weighed, ground and packed coffee to prepare customer orders.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.

Bookseller

Barnes & Noble
Falls Church, VA
11.2018 - 06.2019
  • Assisted in ringing up sales at registers and bagging merchandise.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Supported managers with organizing store and showcasing new items in eye-catching displays.
  • Listened to customer interests and needs and matched with suitable books and related products.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.

Support Staff

Martin Fuller Appraisals, LLC
Tysons Corner, VA
06.2018 - 11.2018
  • Greeted visitors or callers daily to handle questions or direct to appropriate staff.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Coordinated itineraries and appointments to improve office operations.
  • Collected and coded various documents to prepare for filing, storage and processing.

Education

Bachelor of Arts - Theatre

University of Mary Washington
Fredericksburg, VA
04.2019

Skills

  • Customer Service
  • Clear Communication
  • Teamwork and Collaboration
  • Cleaning and Sanitizing
  • Employee Training and Supervision
  • Dependable and Cooperative
  • Customer Relations
  • Attention to Detail

Timeline

Crew Member

Trader Joe's
11.2019 - Current

Barista

Beanetics
08.2019 - 11.2019

Bookseller

Barnes & Noble
11.2018 - 06.2019

Support Staff

Martin Fuller Appraisals, LLC
06.2018 - 11.2018

Bachelor of Arts - Theatre

University of Mary Washington

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