Summary
Overview
Work History
Education
Skills
Accomplishments
Tools and Software
Languages
Timeline
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IAN NGUYEN

Grand Rapids,MI

Summary

Goal-oriented Account Manager with extensive experience in sales, supply chain, and customer relations. Provides excellent client oversight, with expertise in issue resolution, enhancing profit channels, and retaining key accounts. Bilingual and highly organized with strengths in managing multiple accounts and projects simultaneously with a high degree of accuracy. Self-motivated, driven, and adaptable with proven track record of exceeding goals.

Overview

8
8
years of professional experience

Work History

ACCOUNT MANAGER

PRAXIS PACKAGING
03.2018 - Current
  • Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
  • Fostered lasting relationships with clients through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
  • Managed budgeting, forecasting and performance for multiple accounts simultaneously.
  • Tracked and monitored purchase orders, inventory, deliveries and invoicing to verify accuracy and compliance.
  • Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
  • Oversaw demand planning, purchasing, and logistics.
  • Processed job cards for Production.

HOUSEKEEPING MANAGER

MARRIOTT GRAND RAPIDS AIRPORT
04.2015 - 03.2018
  • Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly
  • Exceeded quality service goals by managing team productivity and workflow to implement continuous improvement
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover
  • Managed team productivity and workflow to exceed quality standards.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Managed inventory for housekeeping supplies and guest toiletries.

Education

Bachelor of Arts - BUSINESS ADMINISTRATION

FERRIS STATE UNIVERSITY
Big Rapids, MI
05.2005

Skills

  • Excellent Communication
  • Client Relations
  • Strategic Planning
  • Project Management
  • Account Management
  • Cross-functional Collaboration
  • Creative Problem Solving
  • Adaptability

Accomplishments

    2022 Winner of the Lindsay Jerome Service Award


    Annual award given to a Praxis employee who exemplifies customer service by exceeding customer expectations. Given in memory of Lindsay Jerome for her tireless commitment to providing the highest level of customer care in her work at Praxis.

Tools and Software

  • MS Office
  • Quickbooks
  • SUGAR

Languages

Vietnamese
Native or Bilingual
English
Native or Bilingual

Timeline

ACCOUNT MANAGER

PRAXIS PACKAGING
03.2018 - Current

HOUSEKEEPING MANAGER

MARRIOTT GRAND RAPIDS AIRPORT
04.2015 - 03.2018

Bachelor of Arts - BUSINESS ADMINISTRATION

FERRIS STATE UNIVERSITY

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IAN NGUYEN