Ian Nico
Monterey,CA
Summary
Experienced and effective General Manager with over 10 years in Boutique and General Hospitality. 23 Year Monterey local who loves this peninsula and the incredible people that visit it every year!
Overview
3
3
years of professional experience
1
1
Certification
Work History
General Manager and Innkeeper
The Charles Pacific Grove
05.2025 - Current
- Implement operational strategies and effectively built customer and employee loyalty.
- Maximize efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulate policies and procedures to streamline operations.
- Manage budget implementations, employee reviews, training, schedules, and contract negotiations.
- Develop and implemented strategies to increase sales and profitability.
- Handle problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Liaison with trusted local partners to increase exposure and create additional revenue opportunities.
Owner and CEO
Fabled Stays
05.2025 - Current
- Hotel Management Company founded to oversee all operations at The Charles Pacific Grove and Pacific Grove Inn.
- Specializes in renovating and rejuvenating guest forward aspects of various hospitality venues.
- Implements creative and inventive means to maximize review creation and customer retention.
- Industry leading review enhancement.
- Top down Hotel management review.
Hotel Manager/Assistant General Manager
IHG Army Hotels
04.2024 - 05.2025
- Provide oversight and direction to both the Rooms and F&B divisions, totaling 22 employees and 3 Supervisors.
- Perform all General Manager duties with oversight from Area General Manager for two buildings and 66 Hotel Rooms.
- Maintain the hotels P&L within fiscal year target, monitoring all revenue, payroll and fixed/emergent maintenance costs.
- Create Budgetary Action Plans to fulfill mission mandates within target AIBFC.
- Design critical supervisory training programs and ensure Hotel Leaders receive continual support.
- Implement strong and interesting employee retention programs while stewarding the staff with all hiring, disciplinary and termination procedures.
- Maintain effective communication with all base leadership members, keeping appraised of any incoming dignitaries.
Hotel Manager
La Playa Hotel
04.2023 - 04.2024
- All duties responsible to the Front Desk Manager position.
- Any and all training central to critical front desk operation.
- Providing a bridge between Housekeeping, Room Attendants, their Supervisors and the Front Desk to ensure best-in-class operations.
- Maintaining and calculating needed stock for VIP guest amenities.
- Forecasting and planning for fluctuations in occupancy.
- Informing General Manager and Managing Director of critical staff, guest, or building needs all hours of the day.
- Performing any and all MOD duties within the Rooms division within, but not limited to, Housekeeping, Maintenance, Front Desk, and Night Auditing duties.
Front Desk Manager
La Playa Hotel and Hotel Carmel
10.2022 - 04.2023
- Lead and supported the front desk through a 15M, 6 month renovation while staying open
- Curate reservation room blocking for 100+ rooms between two properties
- Manage and implement oversell strategies to maximize occupancy and increase ADR
- Spearhead all guest recovery efforts while maintaining revenue retention
- Created a VIP identification framework, driving return stay percentage
- Maintain and create the schedule for both properties, minimizing overhead
- Enhanced guest review scores, taking La Playa Hotel from 17th to 12th on TripAdvisor
Education
General Education/General Finance
Monterey Peninsula College
MontereySkills
- Nuanced understanding of the Monterey Peninsula's unique culture, events and opportunities with over 23 years local living experience
- Expert knowledge in 6 Hotel Management Systems
- All Aspect Hotel Operations Management and Support
- Advanced Productivity Software Knowledge(Excel/Fairplanner/ADP/Slack/Sheets/Teams)
- Team Building, Talent Retention, and Training Expertise
- Expert Direction of all operating departments including Sales, Front Desk, F&B, Housekeeping, Maintenance and Night Audit
- Financial Oversight and Budget Auditing
- VIP retention, creating memories that the most treasured guests will remember for a lifetime
- Diverse local business connections curated over a decade in the industry
- Payroll and HR specialist
Certification
- ServSafe Management certified.
- Asbestos Abatement and Care Certified.
- OSHA 7 CAL Trainer Certification.
Timeline
General Manager and Innkeeper
The Charles Pacific Grove
05.2025 - Current
Owner and CEO
Fabled Stays
05.2025 - Current
Hotel Manager/Assistant General Manager
IHG Army Hotels
04.2024 - 05.2025
Hotel Manager
La Playa Hotel
04.2023 - 04.2024
Front Desk Manager
La Playa Hotel and Hotel Carmel
10.2022 - 04.2023
General Education/General Finance
Monterey Peninsula College
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