Ian Nielson

• Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
• Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Changed, rotated, and balanced tires on different types of vehicles.
• Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
• Replaced damaged, missing, or defective parts with new and refurbished components.
• Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
• Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
• Analyzed and located malfunctions in brakes, motors, switches, and control systems.
• Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
• Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
• Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
• Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.
• Cultivated a loyal client base through personalized consultations, listening attentively to each individual''s needs before recommending appropriate solutions.
• Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
• Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicles.
• Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
• Used specialized tools to detect leaks in gas and refrigerant systems.
• Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.
• Delivered detailed explanations of repair processes, increasing customer trust and satisfaction.
• Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
• Repaired and replaced worn and damaged components.
• Analyzed vehicle data using advanced diagnostic equipment.
• Conducted routine maintenance checks for improved vehicle safety and longevity.

• Performed routine maintenance and complex mechanical repairs on a fleet of high-end luxury and exotic vehicles, including brands such as McLaren, Porsche, Jaguar, Range Rover, Etc.
• Diagnosed and resolved mechanical and electrical issues to ensure all rental vehicles were safe, reliable, and operating at peak performance.
• Conducted pre- and post- rental inspections to identify wear, damage, or potential mechanical concerns, ensuring premium customer experience and vehicle integrity.
• Collaborated with management to prioritize urgent repairs and coordinate maintenance schedules with minimal downtime.
• Utilized advanced diagnostic tools and personal toolbox to efficiently complete repairs and ensure compliance with manufacturer standards.

• Trained and coached employees to improve performance and skills.
• Oversaw maintenance and repair of shop equipment.
• Used hand and power tools, equipment, and instruments accurately.
• Verified safe and proper operation of wide range of power tools, equipment and instruments.
• Collaborated with other leaders and executives to direct workflow and support operations.
• Dismounted, mounted, and repaired tires according to manufacturer specifications.
• Rotated, mounted and balanced tires on cars, trucks, and vans.
• Replaced and repaired tires using best practices for safe vehicle maintenance.
• Operated machines safely and correctly, including tire changers and wheel balancers.
• Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
• Inspected vehicle brakes, shocks and suspension systems, making repair recommendations to restore condition.

• Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
• Replaced and repaired tires using best practices for safe vehicle maintenance.
• Rotated, mounted and balanced tires on commercial vehicles.
• Dismounted, mounted, and repaired tires according to manufacturer specifications.

• Preformed emergency roadside assistance for commercial vehicles in a safe and timely manner

• Assisted team by keeping shop tidy, clean, and free of safety hazards.
• Utilized specialized tools and equipment to safely remove and install tires.

• Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
• Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
• Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
• Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
• Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
• Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
• Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
• Checked fluids, tires, brakes, and other systems as part of multi-point inspection.