Ian Nishihara
Pearl City,HI
Summary
I am a hard worker who has learned how to improve my communication and problem solving skills through being a Customer Service Associate. I learned how to be efficient with my time, organized and how to lead my fellow team members as an Unloader. Even at a young age, being a Junior Lifeguard, I learned to be responsible for the swimmers I taught and oversaw, as well as how to be punctual and professional. I do my best to always improve myself. If I do not have the skills or knowledge I need, I will gladly learn them until I am proficient. My greatest strength is my strong will and desire to get things done and become a better worker, and person than I was before.
Overview
19
19
years of professional experience
Work History
Customer Service Associate
Lowes Home Improvment
Waipahu, HI
02.2017 - Current
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Maintained an organized system for tracking customer interactions and feedback.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Followed up with customers after purchase to ensure satisfaction.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Created detailed reports on customer service activities.
- Developed relationships with key clients through regular contact and follow-up communication.
- Tracked inventory levels of popular items to ensure availability for customers' orders.
- Suggested product solutions based on individual customer needs.
- Answered phone calls from customers promptly and courteously.
- Provided accurate quotes for requested products or services.
- Handled cash register operations accurately during peak times.
- Maintained knowledge of current sales promotions and new product releases.
- Compiled daily sales reports for management review.
- Offered suggestions to improve processes related to customer service activities.
- Kept work area neat, clean, and well-stocked at all times.
- Performed additional duties as assigned by management team.
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
Unloader Associate
Lowes Home Improvment
Waipahu, HI
06.2009 - 02.2017
- Unloaded freight from trucks and containers using pallet jacks, hand-trucks, and forklifts.
- Verified shipment accuracy against shipping documents.
- Organized and stacked product in designated areas according to size, type, style, color or product code.
- Palletized goods for storage or transport utilizing shrink wrap machines and plastic banding equipment.
- Operated a variety of material handling equipment such as conveyor systems, order pickers, reach trucks, power jacks and other related warehouse machinery.
- Inspected products for damages or defects prior to stocking shelves.
- Recorded all incoming shipments into the inventory management system.
- Maintained an organized work area by sweeping floors, wiping down surfaces and removing debris from the dock area.
- Reported any discrepancies between shipped items and packing slips to supervisors immediately upon discovery.
Junior Lifeguard
City and County of Hawaii
Pearl City, HI
06.2005 - 08.2005
- Maintained pool safety, monitored swimmers and ensured adherence to facility rules.
- Provided assistance to patrons with activities such as swimming lessons, water aerobics and recreational swimming.
- Assisted in emergency situations by responding quickly and providing appropriate first aid or CPR when needed.
- Educated patrons about pool safety regulations and enforced them consistently.
Education
High School Diploma -
Hawaii Baptist Academy
Nuuanu05-2009
Skills
- Clerical Support
- Inbound and Outbound Calling
- Team Collaboration
- Point of sale systems
- MS Office proficiency
- Account updating
- Software troubleshooting
- Account Management
Languages
English
Native/ Bilingual
Japanese
Elementary
Korean
Elementary
hawaiian
Elementary
Spanish
Limited
Affiliations
- Music Production.
- Starting a Youtube Channel about Japanese Content
Timeline
Customer Service Associate
Lowes Home Improvment
02.2017 - Current
Unloader Associate
Lowes Home Improvment
06.2009 - 02.2017
Junior Lifeguard
City and County of Hawaii
06.2005 - 08.2005
High School Diploma -
Hawaii Baptist Academy
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