Ian Njenga
Las Vegas,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Desk Assistant
The Management Association, Inc.
11.2023 - Current
- Improved communication between departments with thorough documentation of guest requests or concerns for prompt resolution.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Trained new staff members in customer service techniques and hotel operations.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Collected room deposits, fees, and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Conducted regular inventory checks of office supplies, placing orders when necessary to maintain an organized workspace at all times.
Education
Associate of Arts - Computer Science
College of Southern Nevada
Las Vegas, NVSkills
- Computer Skills
- Transaction Processing
- Supply Replenishment
- Conflict and issue documentation
- Information Protection
- Microsoft Office
- Data Entry
- POS Systems
- Mail Routing
- Problem-solving skills
Certification
Microsoft Office Specialist
Project Management
Timeline
Front Desk Assistant
The Management Association, Inc.
11.2023 - Current
Associate of Arts - Computer Science
College of Southern Nevada
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