Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ian Norton-Cummings

Vacaville,CA

Summary

Dedicated professional with successful experience in fast-paced settings. Hardworking team player with expertise in completing various tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Versatile Field Assistant with 5 years of hands-on experience assisting in routine construction and home building tasks such as schedule and time management, communication with a vast variety of people who come from many different backgrounds, and maintaining excellent quality and work from trade partners.

Overview

10
10
years of professional experience

Work History

Construction Field Assistant

Lennar
09.2018 - Current
  • Identify and resolve construction issues promptly to prevent delays.
  • Communicate daily with trade partners to keep project fully operational.
  • Collaborate with trades, architects, Public works, parks and rec, as well as city inspectors to complete projects within timeline limitations.
  • Keep sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
  • Monitor trade partner operations and applied effective time, resource, and money management strategies to project completion.
  • Developed and implemented quality control plan to guarantee highest standards of workmanship.
  • Interact with Homeowners on a daily basis. Even on weekends for emergencies.
  • Ensure all operations on construction site are to Lennar standards.

Field Manager

Interior Logic Group
12.2020 - 04.2021
  • Monitored personnel performance to identify opportunities for improvement and develop solutions to productivity issues.
  • Developed and implemented processes and strategies to achieve operational goals.
  • Coordinated and scheduled field personnel to cover operations throughout assigned regional area.
  • Performed quality control inspections on phases of field operations.

Customer Care Representative

Lennar
09.2018 - 06.2019
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Navigated multiple computer systems such as salesforce and build pro.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Logged call information and solutions provided into sales force and build pro.

Technician

HVAC, Sears
07.2018 - 09.2018
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Inspected equipment to identify areas of wear or causes of malfunctions.
  • Observed equipment operation to diagnose and troubleshoot reported issues.
  • Applied critical thinking and research to address complex issues.
  • Maintained compliance with regulatory standards and safety requirements.
  • Organized work to meet demanding production goals.

Service Coordinator

All Weather Architectual Aluminum
04.2018 - 07.2018
  • As a service, I scheduled the service technicians to properly complete jobs by having an immense amount of knowledge about the product and how to fix it, troubleshooting what may or may not have gone wrong with the product, being able to potentially diagnose potential issues over the phone, being able to have a good form of communication with everyone involved, as well as ensuring I gave excellent customer service.
  • Communicated with clients and service providers to provide updates on work progress.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Coordinated and monitored service activities to confirm work met all requirements.
  • Assessed customer needs and developed solutions to meet needs.

Technician

HVAC, RK M echanical
08.2017 - 04.2018
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Inspected equipment to identify areas of wear or causes of malfunctions.
  • Observed equipment operation to diagnose and troubleshoot reported issues.
  • Applied critical thinking and research to address complex issues.
  • Maintained compliance with regulatory standards and safety requirements.
  • Organized work to meet demanding production goals.

Inside Sales Representative

All Weather Architectual Aluminum
06.2016 - 07.2017
  • Answered customers' questions regarding products, prices, and availability.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Set up new accounts, established customer credit and set up payment methods.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.

Personal Trainer

Fitness 19
02.2014 - 06.2016
  • Trained clients during strength training, cardio vascular exercise, and stretching.
  • Demonstrated proper technique for exercises to avoid injuries.
  • Motivated clients to stay on track with fitness goals with positive and friendly approach.
  • Assisted clients with personal fitness goals through realistic objectives.
  • Explained exercise modifications and contraindicated movements to participants with history of injury.
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
  • Designed specific workout systems for individual clients based on performance ability.
  • Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
  • Maintained up-to-date knowledge of fitness training methods to inform approach.
  • Developed customized fitness plans for wide range of clients to expand services.

Education

A.S - Criminal Justice

SOLANO COMMUNITY COLLEGE
Vacaville, CA

Skills

  • Strong leadership
  • Communication skills
  • Customer service
  • Able to adapt quickly
  • Time management
  • Problem solving
  • Passed CMT training
  • Punctual
  • Plan Reading
  • EPA Universal Certification

Accomplishments

  • Passed CMT training while walking 2-3 homes per week and not having power on site while doing so. Did this without missing any COEs as well as did it while ensuring a high standard of work was completed on each home.
  • 2021 Safety award winner
  • Numerous handwritten letters, texts, emails and surveys all exemplifying the professionalism and other qualities needed to become a construction manager.
  • Strong build pro and salesforce understanding to the point where I help other around consistently.
  • Completed Casera Meadows and Cannon Pointe models through grand opening.
  • I have been apart of helping train and show new employees the Lennar way and showing the best practices to be successful within the company. For example, when i came to Cannon Pointe I had a brand new CM who was not super familiar with the Lennar way as well as helped a new Construction Field Assistant learn the ropes as well.
  • Have good understanding on Construction manager tasks and duties as well as know where to gain info if I am unsure of something.

Timeline

Field Manager

Interior Logic Group
12.2020 - 04.2021

Construction Field Assistant

Lennar
09.2018 - Current

Customer Care Representative

Lennar
09.2018 - 06.2019

Technician

HVAC, Sears
07.2018 - 09.2018

Service Coordinator

All Weather Architectual Aluminum
04.2018 - 07.2018

Technician

HVAC, RK M echanical
08.2017 - 04.2018

Inside Sales Representative

All Weather Architectual Aluminum
06.2016 - 07.2017

Personal Trainer

Fitness 19
02.2014 - 06.2016

A.S - Criminal Justice

SOLANO COMMUNITY COLLEGE

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