Summary
Overview
Work History
Education
Skills
Leadership Experience
References
Timeline
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Ian Odhiambo

Brooklyn,NY

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

16
16
years of professional experience

Work History

Flight Attendant

Endeavor Air
07.2017 - Current
  • Highly skilled in performing pre-boarding security checks of aircraft, passengers and baggage
  • Comprehensive knowledge of flight and emergency procedures
  • Proven ability to greet passengers and guide them regarding their seats
  • Documented success in selling goods to customers on-board
  • Profound ability to operate emergency equipment effectively
  • Excellent hospitality aimed at serving food and drinks
  • Ability to give tips and guidance to tourists regarding destination
  • Demonstrated ability to use superior judgment to conduct safe and efficient flights
  • Able to ensure that galley is stocked with food and serving items for trip
  • Effective first-aid and medical skills
  • Competent at conducting pre-flight safety checks of cabin area
  • Eager to help people with special needs such as young children or people with disabilities
  • Good organizational and time management skills.

Professional League

North American Soccer League
01.2016 - 06.2017
  • Leader
  • Coachable
  • Versatility
  • Honors: 2X player of the week
  • Captain for 8 games in a row
  • Top team charity work.

11.2007 - 06.2015
  • Communication
  • Communicate Brand
  • Customer Assistance
  • Customer Relations
  • Customer Service
  • Dealing with Difficult People
  • Greeting Customers
  • Verbal Communication

Education

B.A - Sports Management

CALIFORNIA UNIVERSITY OF PA

Skills

  • Track record of providing constant attention to passengers or guests, offering them with a safe and comfortable on board experience
  • Thorough understanding and working knowledge of all emergency procedures and the use of all emergency tools on board the aircraft
  • Hands-on experience in performing all cabin duties and guest service in a way that is caring, professional and reflects credit upon the airline
  • In-depth knowledge of standard and advanced protocols of airline industry
  • Excellent verbal and written communication skills
  • Able to give detailed and excellent service to passengers
  • Fluent in Swahili & English
  • Regulatory Compliance
  • Emergency Care
  • FAA Regulations
  • Passenger support
  • Emergency Response
  • Customer Service
  • Verbal and written communication
  • Cultural Awareness
  • Sales expertise
  • Report Generation
  • Issue Resolution
  • Administrative tasks
  • Cleanliness and sanitation
  • Strong Work Ethic
  • Marketing
  • Training and coaching
  • Company policy adherence
  • Crew Coordination
  • Professional Appearance

Leadership Experience

  • All-Star Student athlete in Soccer
  • Team Member of the international Club Dedicated: Expert
  • Team Management: Expert
  • Customer Service: Expert
  • Food and Beverage handling: Expert
  • Team Oriented: Expert
  • Diligent: Expert
  • Strong customer relationship builder: Expert
  • Ability to handle/resolve problems: Expert

References

  • Rachel Moore, Flight Crew Manager, Endeavor, 718-533-3358
  • Abby Fortson, Sales Manager, Google, 210-857-4003
  • Marvell Thomas, Flight Service Manager, Delta Airlines, 470-961-1796

Timeline

Flight Attendant

Endeavor Air
07.2017 - Current

Professional League

North American Soccer League
01.2016 - 06.2017

11.2007 - 06.2015

B.A - Sports Management

CALIFORNIA UNIVERSITY OF PA

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Ian Odhiambo