Art of Persuasion
Ian O'Hara
Gilbert,AZ
Summary
Detail-oriented team player with excellent organizational skills. Able to manage multiple projects simultaneously with precision. Looking for a full-time role to leverage interpersonal skills, time management, and problem-solving abilities. Executive Assistant with leadership and training background. Proficient in prioritizing tasks. Seasoned administrative professional with over 9 years of experience assisting executives. Skilled in office operations, scheduling, travel management, and minute transcription.
Overview
11
11
years of professional experience
1
1
Certificate
2
2
Languages
Work History
Supervising Detention Officer
ICE
2019.10 - 2023.02
- Responded promptly to emergency situations and provided medical aid.
- Processed inmates by taking photographs and fingerprints.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Contributed to efficient processing of new detainees by conducting intake procedures such as fingerprinting, photographing, and inventorying personal belongings.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Supervised and controlled behavior of 800 inmates.
- Maintained security and welfare of prisoners in high-inmate [Federal] facility.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
Supervising Life Insurance Agent
Equis Financial
2018.01 - 2020.12
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Managed all Social Media and Marketing strategies for company sales strategies.
- Enhanced brand reputation by consistently providing exceptional customer service and fostering positive relationships with clients.
- Streamlined the application process for clients, resulting in faster policy approvals and improved customer satisfaction.
- Improved client retention rates by offering tailored policy recommendations that met their unique requirements and goals.
- Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales 40%.
- Maintained confidentiality of sensitive information by adhering to strict privacy protocols in all interactions with colleagues and clients alike.
- Prepared correspondence on behalf of executives, drafting letters and emails that maintained a professional tone throughout.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Developed and implemented tracking systems to measure results of posts and campaigns.
- Led team meetings and training sessions, fostering collaboration among team members for optimal results in social media management tasks.
El Paso Police Detainee Transporter
G4S Secure Solutions
2018.01 - 2019.10
- Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in transportation process.
- Exhibited adaptability under changing conditions by adjusting routes and schedules to accommodate unforeseen circumstances, minimizing disruptions to the delivery process.
- Upheld compliance with federal, state, and local regulations governing commercial transportation operations.
- Participated in ongoing training sessions for professional development, staying current on industry trends and best practices for efficient transportation operations.
- Safeguarded company assets by securely transporting high-value goods without damage or loss.
- Streamlined communications between drivers and dispatch teams using GPS technology for real-time updates on job progress.
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Coordinated with other agencies during multi-jurisdictional investigations.
- Collaborated with external stakeholders such as prosecutors, judges, and defense attorneys to ensure accurate representation of case facts during legal proceedings.
- Coordinated travel arrangements for executive staff, ensuring efficient scheduling and cost-effective accommodations.
- Navigated complex itineraries successfully while maintaining adherence to tight schedules.
- Adhered to tight schedule and met departure and arrival deadlines.
- Planned routes based on knowledge of local areas, GPS information, and customer preferences.
Patriot Missile Operator Maintainer
US Army
2014.05 - 2018.11
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers an team members.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Operated technical and mechanical equipment and adjusted machine settings according to work cycles.
- Increased overall product quality through meticulous attention to detail during operation processes.
- Performed equipment tests, calibrations and repairs to keep machines running smoothly and prevent malfunctions.
- Supported management in achieving strategic objectives related to productivity, cost control, quality assurance, compliance with regulatory requirements.
- Played a crucial role in the development and implementation of a successful pre-deployment training program, preparing soldiers for overseas missions.
- Organized annual training events, coordinating schedules, resources, and logistics for seamless execution.
- Trained, supervised and organized over 100 soldiers and personnel.
- Served as principal advisor to First Sergeant and Commander.
- Managed over $2 M worth of equipment during garrison and deployment operations.
- Streamlined administrative processes to ensure timely completion of all assigned tasks and objectives.
- Recognized for exceptional performance as Platoon Sergeant, consistently receiving top ratings on evaluations and commendations from superiors.
Sales Team Manager
Clear Call Solutions
2012.01 - 2014.05
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Managed cross-functional projects involving multiple teams, ensuring successful outcomes while adhering to strict deadlines and budget constraints.
- Collaborated with marketing department in creating targeted campaigns that generated quality leads for sales team.
- .Championed adoption of CRM software to streamline sales processes and provide valuable insights into customer behavior patterns.
- Enhanced customer satisfaction levels by consistently monitoring team performance and providing constructive feedback.
- Introduced innovative incentive programs that boosted employee morale and fostered healthy competitive environment within team.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Tracked trends and suggested enhancements that would both challenge and refine company's product offerings.
- Planned and directed staff training and performance evaluations.
- Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.
Education
High School Diploma -
Hamilton High School
Chandler, AZ05.2013
Skills
- Team Leadership
- Time Management
- Complex Problem-Solving
- Computer Skills
- Lead Generation
- Sales Techniques
- Customer Relationship Management (CRM)
- Strategic Thinking
- Report Preparation
- Executive Support
- Schedule & calendar planning
- Interpersonal Communication
- Meeting planning
- Travel Arrangements
- Schedule Management
- Critical Thinking
- Resourceful
- Project Management
- Social Media Management
Certification
- AED
- CPR
- Completed EMT Training Course
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Nothing in life is to be feared. It is only to be understood.
Marie Curie
Timeline
Supervising Detention Officer
ICE
2019.10 - 2023.02
Supervising Life Insurance Agent
Equis Financial
2018.01 - 2020.12
El Paso Police Detainee Transporter
G4S Secure Solutions
2018.01 - 2019.10
Patriot Missile Operator Maintainer
US Army
2014.05 - 2018.11
Sales Team Manager
Clear Call Solutions
2012.01 - 2014.05
High School Diploma -
Hamilton High School
- AED
- CPR
- Completed EMT Training Course
Accomplishments
- Achieved 100% company certification by completing All employee training with accuracy and efficiency.
- Supervised team of 100 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved Federal forms which led to on time travel planning for Executive personnel.
- Created detailed expense reports in excess of $1.2 Million, including currency exchanges.
- Planned corporate meetings, lunches and special events for groups of 500+ employees.
Interests
Health and fitness
Psychology and body language
Behavioral analysis and characteristics
Life coaching
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefits401k matchPaid time off4-day work weekTeam Building / Company RetreatsFlexible work hoursWork from home optionStock Options / Equity / Profit SharingPersonal development programsPaid sick leaveSoftware
QuickBooks
Adobe premier Pro
Microsoft excel
Microsoft Worksheets
Google Planners
All Social Media Platforms
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