Ian Padilla
Union City,CA
Summary
Organized and dedicated office support assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through six years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
19
19
years of professional experience
Work History
Shipping and Receiving Associate (Office Support)
Logitech
Newark, CA
09.2019 - Current
- Transitioned from contracted employee to full time employee in 1 year.
- Orchestrated routing by producing accurate shipping documentation and package labels for over 3,000+ packages.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Served as corporate liaison for finance, IT, legal and HR departments.
Photographer
IanPadilla.com
San Francisco, CA
02.2012 - Current
- Completed over 700+ photo shoots with total customer satisfaction.
- Promote services through viral campaigns online
- Gained sharper attention to detail while working with Scout when it comes to clothing and accessories being shot on set
- Great teamwork and independent skills
- Planned and prepared for all on-location and studio shoots
- Inspected proofs to ensure quality of prints, adjusting and retouching as necessary
- Selected and altered secondary photographic features such as backdrops and lighting
- Maintained productive professional relationships with models and modeling agencies
- Applied digital styling techniques to enhance photos
Administrative Assistant/Receptionist/Customer Service
Select Imaging
Dublin, CA
05.2019 - 09.2019
- Create up to 20+ jobs a day from start to finish. Starting with estimates and ending with proper packaging
- Provide service and solutions that will positively impact customer's experience in all copy, print and marketing solutions
- Work collaboratively with fellow associates to ensure department and customer's needs are met
- Ensure inviting environment for customers by maintaining neat, clean and organized office
- Prioritize and manage tasks and timelines to meet customer's needs while remaining calm during tense situation
- Recognizing importance of professionally finished quality products
- Operating machines such as copy and bindery machines
- Prepare packages for shipment, pickup and courier services for prompt delivery to customers
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
- Coached new employees on administrative procedures, company policies and performance standards
Tech Support Specialist / Front Desk Coordinator
Promotion Pix
Dublin, CA
07.2017 - 04.2019
- Resolve issues for customers as well as employees working out in the field
- Internal technical support
- Experience training new employees
- Time sensitive data entry
- Communicate with customers and employees through email and phone calls
- Create reports on over 60 employees progress throughout the day
- Stay on top of quality control for 100+ dealerships
- Reviewed and edited over 100 Photos per day
- Greet anyone who comes in the office with a positive attitude
Copy / Print / Shipping
FedEx Office
Modesto, CA
11.2016 - 05.2017
- Taking customer orders
- Operating computers and computerized equipment
- Following instructions from supervisors, and communicating effectively with other team members
- Manage production queue and glue table and produce copying output stages of orders according to customer specifications
- Maintain production area and equipment
- Learn advanced computer software applications
Copy / Print / Design
Office Max/Office Depot
Modesto, CA
12.2012 - 12.2016
- Manage department as lone staff person
- Design customer products including business cards, bulk printing, invitations, and large format prints
- Retouch and restore old and/or damaged photographs using Adobe Photoshop
- Maintain relationships with big business customers
Education
High School Diploma -
Grace M. Davis High School
Modesto, CA2012
Skills
- Fast, intuitive learner
- Fluent in Spanish / bilingual
- Extensive Multitasking
- Strong organization skills
- Relationship building
- G-Suite
- Good Telephone Etiquette
- Decision Making
- Planning and Coordination
- Organization and Time Management
Websites
Timeline
Shipping and Receiving Associate (Office Support)
Logitech
09.2019 - Current
Administrative Assistant/Receptionist/Customer Service
Select Imaging
05.2019 - 09.2019
Tech Support Specialist / Front Desk Coordinator
Promotion Pix
07.2017 - 04.2019
Copy / Print / Shipping
FedEx Office
11.2016 - 05.2017
Copy / Print / Design
Office Max/Office Depot
12.2012 - 12.2016
Photographer
IanPadilla.com
02.2012 - Current
High School Diploma -
Grace M. Davis High School
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