Ian Palmer
Infineon
Glendale,AZ
15
years of professional experience
Talented Process Technician bringing 8 years experience in production environments. Known for commitment to increasing production efficiency, reducing downtime and costs and maximizing plant efficiency to drive customer satisfaction. Quick-learning with a strong work ethic and advanced problem solving skills.
Work History
Process Technician
9 Years 2 Months- Utilized diagnostic abilities to identify and route problem reactors to the relevant department for prompt handling.
- Monitored production processes, identifying inefficiencies and implementing corrective actions for continuous improvement.
- Ensured rigorous quality control of products while adhering to customer specifications.
- Developed and implemented effective action plans to promptly resolve problems and ensure operational continuity.
- Trained in operation of GaN reactors and metrology tools
Client Account Manager
2 Years 1 Month- Processed daily checks for both Workers Comp and Social Security clients.
- Managed clients accounts and ensured accuracy of incoming and outgoing funds.
- Tracked financial progress by creating and managing monthly balance sheets for multiple attorneys.
- Assisted with end of month account reconciliation.
- Maintained ledgers to ensure accuracy of all client and account information.
Tier 2 Technical Support Agent
8 Months- Assisted clients with integration, troubleshooting, and maintenance of PayPal's online marketplace tools.
- Provided support for both physical and virtual POS systems, and required peripherals.
- Analyzed fraudulent account activity and judged potential threat level.
- Maintained log of system bugs and worked directly with IT to resolve known issues.
Assistant Store Manager
3 Years 9 Months- Hired, trained and evaluated personnel in sales and marketing.
- Increased profits through effective sales training and troubleshooting of profit/loss areas
- Trained and developed new associates on POS systems and key sales tactics.
- Generated repeat business through exceptional customer service.
- Completed stock orders and managed inventory levels.
- Planned and coordinated the availability of products for advertising and promotional purposes.
Education
Master Recording Program - Audio Engineering and Digital Audio Technologies
- Graduated with 4.0 GPA
- Received multiple additional certifications including Tier 3 Pro Tools 8, Logic Pro 8 and L-Acoustics Soundvision.
High School Diploma
- Graduated with 4.0 GPA.
Skills
Detail-focused
Strategic thinker
Mathematical aptitude
Effective leader
Problem solver
Creative
Goal-oriented
Advanced computer proficiency
Timeline
Process Technician
Infineon
06.2017 - CurrentRead More
Client Account Manager
Jerome, Gibson & Stewart P.C.
10.2015 - 11.2017Read More
Tier 2 Technical Support Agent
PayPal
02.2015 - 10.2015Read More
Assistant Store Manager
Gamestop
05.2011 - 02.2015Read More
Conservatory of Recording Arts and Sciences
Master Recording Program from Audio Engineering and Digital Audio Technologies
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Sinagua High School
High School Diploma
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