Ian Paonessa
NORTH MIAMI,FL
Summary
Dynamic professional with extensive experience at the Transportation Security Administration, excelling in security screenings and threat detection. Proven ability in verbal communication and complaint resolution, ensuring passenger safety and satisfaction. Recognized for maintaining high standards and enhancing operational efficiency through effective team management and ongoing training initiatives.
Overview
5
5
years of professional experience
Work History
TSO
Transportation Security Administration, TSA
10.2024 - Current
- Conducted thorough security screenings of passengers, baggage, and cargo to ensure compliance with TSA regulations
- Utilized X-ray machines, metal detectors, and other screening equipment to identify prohibited items and potential threats
- Demonstrated proficiency in operating body scanners and pat-down procedures while maintaining professionalism and respect for passenger privacy
- Effectively communicated security protocols to passengers, providing clear instructions on the removal of personal belongings and liquids from carry-on bags
- Maintained accurate records of screening activities, documenting any incidents or violations according to established procedures
- Participated in ongoing training programs to stay updated on new security measures and techniques for threat detection
- Performed regular inspections of airport facilities, including checkpoints and secure areas, ensuring compliance with safety standards
- Assisted in the implementation of enhanced security measures during high-risk periods or special events
- Conducted thorough investigations into potential security breaches or policy violations, ensuring appropriate actions were taken
Server/Restaurant Busser
Flanigan's Seafood Bar and Grill
11.2020 - 02.2025
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Increased sales significantly by upselling higher-end products to customers.
- Answered customers' questions, recommended items, and recorded order information.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
La Progresiva Presbyterian School
Miami, FLAssociate of Arts - Accounting
Miami Dade College
Miami, FL05-2024
Skills
- Team management
- Verbal communication
- Excellent communication
- Multitasking Abilities
- Networking
- Active listening
- Data entry
- Time management
- Relationship building
- Cultural awareness
- Team building
- Complaint resolution
- Scheduling
- Account updating
- Training development aptitude
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
TSO
Transportation Security Administration, TSA
10.2024 - Current
Server/Restaurant Busser
Flanigan's Seafood Bar and Grill
11.2020 - 02.2025
La Progresiva Presbyterian School
Associate of Arts - Accounting
Miami Dade College
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