Ian Parlett
Plano
Summary
Experienced with leading teams in fast-paced environment, ensuring smooth daily operations. Utilizes strong leadership and communication skills to maintain high standards and address challenges. Track record of fostering team collaboration and achieving consistent results.
Overview
11
11
years of professional experience
Work History
Shift Supervisor
Starbucks
09.2024 - Current
- Supervised daily operations, ensuring optimal workflow and high-quality customer service.
- Maintained accurate inventory counts and ordering of supplies to fit business needs.
- Created a positive and fair work atmosphere with clear communication, expectations, and standards.
- Improved store cleanliness and sanitation standards by maintaining compliance with EcoSure.
Starbucks Barista and Trainer
Starbucks
11.2022 - Current
Starbucks Barista
Kroger
02.2020 - 10.2022
- Tailor handcrafted customizable drinks for customer's specific preferences.
- Train and mentor new hires in order to set them up for success
- Deliver above-and-beyond customer service, which resulted in among the highest customer connection score in the district.
- Maintain a sanitary workspace, by keeping up with Ecolab standards
- Order supplies, take inventory, and anticipate which products may increase profitability.
Clicklist Associate
Kroger
03.2019 - 02.2020
- Fulfill customer's online orders in a timely manner by accurately locating products throughout the store
- Offer helpful assistance by guiding and directing customers to their desired product
- Communicate with departments in the store to ensure maximum fulfillment and customer satisfaction
- Troubleshoot any customer inquiries related to substitutions, prices, and general knowledge about Kroger's policies
- Adhere to OSHA and Plano Environmental Health standards through the proper storage of food products
Crew Trainer
McDonald's
10.2014 - 01.2018
- Deliver friendly, consistent, and levelheaded customer service in a fast-paced and stressful workplace
- Ability to engage bilingually with customers by having proficiency in Spanish
- Train new hires and provide them support in their first workplace experience
- Manage the drive-thru, accept payment, and assemble orders simultaneously
Education
Bachelor of Arts -
Collin College
McKinney, TX05-2026
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Plano Senior High School
Plano, TX06.2016
Skills
- Customer service
- Conversational Spanish
- Barista
- Food Service
- Adaptable
- Multitasker
- Workplace safety
- Employee training
- Cash handling
Timeline
Shift Supervisor
Starbucks
09.2024 - Current
Starbucks Barista and Trainer
Starbucks
11.2022 - Current
Starbucks Barista
Kroger
02.2020 - 10.2022
Clicklist Associate
Kroger
03.2019 - 02.2020
Crew Trainer
McDonald's
10.2014 - 01.2018
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Plano Senior High School
Bachelor of Arts -
Collin College
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