Ian Paspuel
Orem,UT
Summary
Motivated and adaptive Computer Science student at Ensign College with a strong ability to learn quickly and solve problems effectively. Experienced in customer service through work at Sky Zone Trampoline Park, developing strong communication, teamwork, and problem-resolution skills. Passionate about technology, finance, and business, eager to gain hands-on experience in these fields. Seeking opportunities to apply technical knowledge, analytical thinking, and problem-solving skills in a dynamic professional environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Sky Zone Trampoline Park
09.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Customer Service Cashier
Jurassic Tacos
08.2023 - 09.2024
- Learned duties for various positions and provided backup at key times.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed cash drawer and financial transactions to maintain accurate store accounts.
- Collaborated with team members to maintain smooth operations during peak hours.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Set up new sales displays each week with fresh merchandise.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
Bachelor of Science - Computer Science
Ensign College
Salt Lake City, UT03-2028
High School Diploma -
Pleasant Grove High School
Pleasant Grove, UT05-2024
Skills
- Customer service
- Fast Learner
- Active listening
- Critical thinking
- Customer relations
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Payment processing
- Client relations
- Microsoft outlook
- Order processing
- Staff training
- Sales expertise
- POS systems expert
Accomplishments
- Student of the Month – Recognized for academic excellence and leadership.
- Seal of Biliteracy (State of Utah) – Earned state recognition for proficiency in multiple languages.
- High School GPA: 3.95 – Maintained a strong academic record.
Certification
- Business Leadership Certification – Demonstrated skills in management and organizational leadership.
- Graphic Design & Communications Certification – Recognized proficiency in visual design and communication strategies.
- Financial Literacy Certification – Certified understanding of personal finance and economic principles.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Professional Working
Timeline
Customer Service Representative
Sky Zone Trampoline Park
09.2024 - Current
Customer Service Cashier
Jurassic Tacos
08.2023 - 09.2024
Bachelor of Science - Computer Science
Ensign College
High School Diploma -
Pleasant Grove High School
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