Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ian Paterson

Temecula,CA

Summary

I have worked for Vons Grocery Store for forty years and have been Department manager for three departments, including Dairy, Liquor and Frozen. I am well organized and a bit of a perfectionist. I always strive to be better and a hard worker. I like to keep busy

Overview

39
39
years of professional experience

Work History

Department Manager

Vons
04.1986 - 09.2023
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Reduced operational costs through effective budget management and resource allocation.
  • Increased productivity by identifying bottlenecks and implementing targeted solutions.
  • Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
  • Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Implemented quality control measures that resulted in improved products or services within the department offerings.
  • Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
  • Spearheaded innovative initiatives that added value to the organization and increased departmental recognition within the company.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Communicated with managers of other departments to maintain transparency.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Developed and managed department budget to monitor financial performance and minimize expenses.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Prepared annual budgets with controls to prevent overages.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Developed detailed plans based on broad guidance and direction.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Launched quality assurance practices for each phase of development
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Grocery Clerk

Vons Grocery Store
03.1985 - 09.2023
  • Improved customer satisfaction by providing efficient and friendly service at the checkout counter.
  • Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
  • Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
  • Contributed to increased sales performance by stocking shelves in a visually appealing manner.
  • Ensured proper storage conditions for perishable items, resulting in reduced spoilage rates.
  • Expedited customer transactions by accurately scanning items and processing various payment methods.
  • Promoted a positive shopping experience by courteously addressing customer concerns and resolving issues promptly.
  • Collaborated with team members to meet daily objectives and maintain smooth store operations.
  • Supported inventory management efforts through accurate tracking of stock levels and timely replenishment of products.
  • Consistently met or exceeded performance goals by maintaining high standards of efficiency, productivity, and customer service.
  • Prepared attractive displays for promotional events or seasonal items that resulted in increased sales revenue.
  • Safeguarded store assets through adherence to loss prevention policies and regular monitoring of security systems.
  • Streamlined workflow processes to optimize overall efficiency within the grocery department.
  • Cultivated strong relationships with vendors, ensuring timely delivery of goods and optimal product quality.
  • Received regular commendations from supervisors for exceptional work ethic, attention to detail, and dedication to customer satisfaction.
  • Facilitated price adjustments when necessary, resulting in improved accuracy at the point-of-sale system.
  • Enabled seamless communication between departments by relaying important information regarding inventory levels or special promotions.
  • Actively participated in ongoing training sessions to stay current on company policies, industry trends, and best practices.
  • Utilized problem-solving skills to address unique situations or challenges within the store environment effectively.
  • Demonstrated flexibility in work schedule by covering shifts or assisting with additional tasks as needed, contributing to a cohesive team dynamic.
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Communicated with customers and staff politely and professionally to uphold store standards.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
  • Retrieved items for customers and verified prices.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Addressed customer complaints and concerns, providing mutually beneficial solutions.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Collected shopping carts from parking lot and returned to stand to keep lot organized.
  • Prepared orders for customers without delay to deliver excellent service.
  • Operated cash register to accurately process and record customer payments.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Performed cash, card and check transactions to complete customer purchases.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Operated cash register to record transactions accurately and efficiently.
  • Checked personal identifications during alcohol and tobacco sales.
  • Lifted up to Number pounds at once and used forklift to move heavier loads.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Processed refunds and exchanges in accordance with company policy.

Education

Yes - General Studies

Mira Mesa High School
San Diego, CA
06.1983

Skills

  • Performance Management
  • Logistics Planning
  • Customer Service
  • Sales Reporting
  • Employee Scheduling
  • Coaching and Mentoring
  • Vendor Relationship Management
  • Training and Development
  • Safety and Security
  • Customer Engagement
  • Order Processing
  • Strategies and Goals
  • Sales Expertise
  • Training and Mentoring
  • Loss Prevention
  • Regulatory Standards
  • Order Management
  • Employee Performance Evaluation
  • Emergency Response
  • Problem-Solving
  • Retail Management
  • Flexible Schedule
  • Employee Management
  • Rules and Regulations
  • Motivational Leadership
  • Relationship Building and Management
  • Scheduling
  • Conflict De-Escalation
  • Goals and Performance
  • Work Planning and Organization
  • Product Restocking
  • Continuous Improvement
  • Employee Engagement
  • Decision Making
  • Quality Assurance
  • Time Management
  • Interpersonal Skills
  • Delegation Skills
  • Innovation Skills
  • Strategic Planning
  • Conflict Resolution
  • Data Analysis
  • Product Knowledge
  • Process Improvement
  • Staff Training
  • Agile Methodologies
  • Analytical Thinking
  • Problem Solving
  • Cross-functional Collaboration
  • Relationship Building
  • Technical Proficiency
  • Sales Forecasting
  • Organizational Skills
  • Project Management
  • Change Management
  • Attention to Detail
  • Critical Thinking
  • Inventory Control
  • Emotional Intelligence
  • Goal Setting
  • Team Leadership
  • Cost Control
  • Employee Development
  • Revenue Forecasting
  • Project Planning
  • Schedule Management
  • Brand Management

Timeline

Department Manager

Vons
04.1986 - 09.2023

Grocery Clerk

Vons Grocery Store
03.1985 - 09.2023

Yes - General Studies

Mira Mesa High School

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Ian Paterson