David Flores
Team Lead
Easton,PA
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Team Leader, Logistics
Unis
Northampton, PA
09.2022 - Current
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customer shipments.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Developed strategies to optimize utilization of available resources.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Continuously monitored performance metrics, identifying areas for improvement within the logistics process.
Customer Service Supervisor
Sequential Technology International
10.2020 - 08.2022
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Conducted root cause analysis in deficient areas to identify and resolve issues
- Collected customer feedback and made business adjustments to improve retention and satisfaction
- Compiled training materials for new employees and tracked skill development.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Created customer support strategies to increase customer retention.
Team Lead
Fed Ex Ground
05.2020 - 09.2020
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
Forklift Operator
Geodis Logistics
Bethlehem, PA
09.2017 - 04.2020
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Transported goods between warehouse locations according to shipment and storage needs.
- Unloaded materials and goods at designated locations for best project availability.
- Removed orders from storage, wrapped, and staged for shipments.
- Communicated with floor managers to determine merchandise placement.
Education
High School Diploma -
Quakertown Community High School
Quakertown, PA06.2017
Skills
- Problem-Solving
- Transportation Management
- Inventory Control
- Warehousing Processes
- OSHA Compliance
- Computer-Based Inventory System
- Operational Efficiency
- Coaching and Mentoring
- International Shipments
- Customer Service
- Shipment Coordination
- Supply Chain Operations
- Filtering Data
Languages
Spanish
Native or Bilingual
Timeline
Team Leader, Logistics
Unis
09.2022 - Current
Customer Service Supervisor
Sequential Technology International
10.2020 - 08.2022
Team Lead
Fed Ex Ground
05.2020 - 09.2020
Forklift Operator
Geodis Logistics
09.2017 - 04.2020
High School Diploma -
Quakertown Community High School