Ian Pellegrino
Astoria
Summary
Developed strong customer service and organizational skills in retail environment, now seeking to transition into new field. Demonstrates ability to manage inventory and operate point-of-sale systems efficiently. Leverages retail experience to adapt and excel in diverse professional settings.
Overview
5
5
years of professional experience
Work History
Record Label Assistant Manager
John Miller, ATTENTION LLC
09.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Defined clear targets and objectives and communicated to other team members.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Record Label Owner
Self Employed
11.2022 - Current
- Negotiated favorable contracts for artists, securing better royalty rates and distribution deals.
- Increased artist exposure by implementing strategic marketing campaigns and social media outreach.
- Managed budget efficiently to allocate resources effectively within the label''s operations.
- Boosted record sales with targeted promotional efforts, including live events, interviews, and online advertising.
- Result Coordinated special events such as album release parties or showcases to generate buzz around new releases.
- Established strong relationships with industry professionals, leading to beneficial partnerships and collaborations.
- Streamlined internal communication processes to optimize productivity among team members during projects.
- Enhanced overall brand image with consistent messaging and visual elements throughout all marketing materials.
- Improved label visibility by overseeing the design and production of eye-catching album artwork and promotional materials.
- Maintained a positive work environment for staff members by providing support, guidance, and opportunities for growth within the company.
- Oversaw the production process for album releases, ensuring timely delivery to meet deadlines and maintain quality control standards.
- Implemented innovative digital strategies to increase streaming revenue across various platforms.
- Developed a successful artist roster by scouting and signing emerging talent in various genres.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Generated revenues yearly and effectively capitalized on industry growth.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Camp Counselor
Queens College Summer Camp
06.2023 - 08.2023
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
- Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
- Promoted camper growth through individualized attention, mentorship, and skill-building opportunities.
- Maximized camper enjoyment by adapting programs to accommodate diverse interests and abilities.
- Supported campers in realizing their full potential through guidance and encouragement in skill development sessions.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
- Assisted with maintenance and upkeep of campgrounds to promote clean environment.
- Assisted in the successful management of daily operations such as meal planning, activity scheduling, and site maintenance.
- Implemented rules and regulations to enforce discipline and compliance.
- Encouraged team building to increase camaraderie, trust and rapport.
- Kept accurate records of each camper''s medical information, dietary restrictions, and emergency contacts as part of maintaining a safe environment for all participants.
- Achieved significant reduction in camper conflicts by implementing proactive conflict resolution strategies.
- Supported campers' personal growth by providing consistent emotional and social support.
- Fostered safe and inclusive environment for campers by strictly adhering to camp safety protocols.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Kept athletic and games equipment and facilities organized and maintained.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
Catering Server
Temple Emanu-El
11.2019 - 06.2021
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Enhanced guest experience by providing exceptional service during catered events.
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
- Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
- Increased customer satisfaction by addressing dietary restrictions and providing alternative options when needed.
- Maintained clean and safe work environment.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
Education
Bachelor of Arts - Entrepreneurship
Lehman College
Bronx, NY05-2027
Skills
- Task delegation
- Conflict resolution
- Retail operations
- Work Planning and Prioritization
- Organizational skills
- Computer skills
- Customer service and satisfaction
- Marketing tactics
- Adobe creative suite (photoshop, illustrator, dreamweaver)
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Record Label Assistant Manager
John Miller, ATTENTION LLC
09.2024 - Current
Camp Counselor
Queens College Summer Camp
06.2023 - 08.2023
Record Label Owner
Self Employed
11.2022 - Current
Catering Server
Temple Emanu-El
11.2019 - 06.2021
Bachelor of Arts - Entrepreneurship
Lehman College
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