Ian Pfenning
Troy,OH
Summary
Dynamic and detail-oriented Merchandiser with a proven track record at Sam's Club, excelling in stock rotation and pricing accuracy. Recognized for enhancing customer satisfaction through effective problem-solving and active listening. Committed to maintaining optimal inventory levels and creating inviting displays that drive sales and improve the shopping experience.
Merchandising professional with proven track record of enhancing store layout and product presentation to maximize sales. Known for strong collaboration with teams to meet and exceed goals in dynamic environments. Flexible and reliable, skilled in inventory management and customer insights.
Overview
5
5
years of professional experience
Work History
Merchandiser
Sam's Club
Dayton, OH
06.2024 - 08.2024
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
ClickList Clerk
Kroger
Troy, OH
07.2021 - 12.2023
- Pulled items from shelves based on number, size, color, quantity and quality requirements.
- Collaborated effectively with other departments to resolve issues affecting order fulfillment or customer satisfaction quickly and professionally.
- Streamlined order processing for faster turnaround by implementing an effective organization system.
- Read labels, obtained merchandise from shelves and processed incoming orders.
Courtesy Clerk
Kroger
Troy, OH
05.2019 - 07.2021
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
Education
Bachelor of Science - Statistics
Central Michigan University
Mount Pleasant, MI12-2029
High School Diploma -
Miami East High School
Casstown, OH05-2021
Skills
- Reliable and punctual
- Stock rotation
- Active listener
- Pricing and shelf labeling
- Attention to detail
- Problem-solving
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Merchandiser
Sam's Club
06.2024 - 08.2024
ClickList Clerk
Kroger
07.2021 - 12.2023
Courtesy Clerk
Kroger
05.2019 - 07.2021
Bachelor of Science - Statistics
Central Michigan University
High School Diploma -
Miami East High School