Summary
Overview
Work History
Education
Skills
Timeline
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Ian Pingelski

Clifton Park,NY

Summary

Extensive experience in sales, marketing, and management with an emphasis on productivity and results Advanced leadership skills with the ability to effectively communicate and motivate all groups of individuals Reliable, hard worker that is eager to learn what is necessary to ensure employer remains successful and meets set goals Ability to maintain good relationships with colleagues while working in a team-oriented atmosphere Punctual and efficient Driver known for reliability, route planning, and excellent customer interactions. Motivated to provide prompt, friendly, and professional service at all times. Enthusiastic and eager to contribute to team success through hard work, attention to detail, and excellent organizational skills.

Overview

13
13
years of professional experience

Work History

Ground Delivery Driver

FedEx
Scotia, NY
08.2019 - Current
  • Completed on-time deliveries by choosing the best and most efficient routes.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Mapped out destinations ahead of time to ascertain quickest and safest routes for delivery.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Delivered packages to customer doorsteps and business offices.
  • Fostered positive working relationships with regular customers.
  • Worked overnight shifts during peak periods to meet coverage needs.
  • Maintained organized, clean, and professional vehicles to protect the company's reputation with customers.

Residential Inbound Sales

Charter Communications
Albany, NY
01.2018 - 08.2019
  • Exceeded productivity targets and sales goals by 115% over 3 months
  • Increased overall sales by 135% by streamlining sales procedures and maintaining long-term relationships with clients.
  • Developed and maintained working knowledge of products and services to deliver timely, accurate information.
  • Documented details of calls and customer interactions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Answered an average of 90 calls, emails, and faxes per day, addressing customer inquiries, solving problems, and providing product information.
  • Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction.
  • Effectively communicate with customers about account changes, new products or services, and potential upgrades.

Assistant Office Manager

Capitaland Motors, Inc
11.2016 - 02.2018
  • Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
  • Recorded expenses and maintaining accounting records.
  • Managed accurate and fully compliant AP/AR operations by documenting expenses, reconciling accounts and correcting discrepancies.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Offered office-wide software support and training, troubleshooting issues, and optimizing usage.
  • Optimized office schedule to balance team workloads, group productivity, and financial targets.
  • Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.

Air Export Operations

Trans Border Global Freight Systems
Round Lake, NY
10.2015 - 11.2016
  • Obtained competitive rates and space with airlines, steamship lines, railways, and trucking companies.
  • Documented waybill data and dimensions and weights of cargo in computer database.
  • Completed AES filings for U.S. Customs exports requirements, prepared letters of credit, and put together export declarations.
  • Verified shipments against documents to maintain accuracy.
  • Followed requirements and regulations for dangerous goods handling.
  • Documented waybill data and dimensions and weights of cargo in a computer database.
  • Calculated weight, volume, or cost of goods to be moved.
  • Maintained open communication with global locations to facilitate smooth collaboration.
  • Developed and deepened successful partnerships with representatives of diverse shipping companies.
  • Maintained current knowledge of relevant legislation, political situations, or other factors that could affect freight shipping.
  • Carried out day-day-day duties accurately and efficiently.
  • Stayed on top of shipment locations and current status to update offices and customers.

Head Men’s Golf Coach

Russell Sage College
Albany, NY
06.2014 - 11.2015
  • Advised players on club selection and assisted with changing spikes and other equipment needs during rounds.
  • Familiarized golfers with form and the importance of proper stance in achieving advanced techniques such as slices and hooks.
  • Networked with parents, staff, and community leaders to build a reputation and recruit new students.
  • Demonstrated swinging and putting techniques while explaining concepts of core stabilization and proper footwork to guide motion through a proper arc.
  • Familiarized golfers with form and the importance of proper stance in achieving advanced techniques such as slices and hooks.
  • Networked with parents, staff, and community leaders to build a reputation and recruit new students.
  • Familiarized golfers with form and the importance of proper stance in achieving advanced techniques such as slices and hooks.
  • Helped team members achieve goals through a commitment to the success of individual students as the standard of successful coaching.
  • Increased player strength, agility, and game skills through successful practices.
  • Promoted proper stretching, warmups, and conditioning exercises to prevent sports injuries.
  • Trained athletes in the proper use of equipment for safety and maximum results.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Assistant Account Manager

Sunward Electronics
Troy, NY
01.2013 - 04.2015
  • Met with an average of 25 clients per week consistently, resulting in 110% over projected sales goals
  • Developed and implemented creative, cost-effective programs which increased client retention rates by 85% compared to the prior year.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Anticipated clients' needs by staying in touch on regular basis.
  • Maintained high standards of customer service by answering pricing, availability, use, and credit questions accurately.
  • Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
  • Contacted regular and prospective customers to explain product features and solicit orders.
  • Built client relationships by acting as a liaison between customer service and sales teams.
  • Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
  • Obtained and evaluated credit information about prospective customers.
  • Analyzed and reported on customer activity, business trends, and areas of concern.

Marketing/Territory Advisor

Sunward Electronics
Troy, NY
01.2013 - 04.2015
  • Used a consultative sales approach to listen carefully to client needs and recommend desired products and services.
  • Represented the company at community and business events to gain exposure to potential consumers.
  • Achieved sales goals of $250,000 using persuasive selling methods.
  • Initiated phone and email contact with new, existing, and potential customers to develop and maintain business relationships and further sales.
  • Followed up on leads with friendly, knowledgeable support to turn interested parties into paying customers.
  • Worked independently with minimal supervision.
  • Built relationships with customers and the community to promote long-term business growth.
  • Negotiated prices, terms of sales, and service agreements.
  • Prioritized tasks and projects to meet tight deadlines.
  • Set and achieved company defined sales goals.
  • Informed customers of promotions to increase sales productivity and volume.
  • Designed and carried out market research to detect and attract new customers.
  • Nurtured relationships with decision-makers in various business groups to win new business and increase repeat opportunities.
  • Planned and implemented advertising campaigns.

Education

Bachelor of Arts - Business Administration

Sage College of Albany
Albany, NY
05.2012

Regents Diploma -

Cohoes High School
06.2008

Skills

  • Business Analyst
  • Marketing Advisor
  • Staff Management
  • Issue Mediation
  • Time Management
  • Client Relations
  • Human Resources
  • Account Management
  • MS Office Proficient
  • Organization & Planning
  • Project Management
  • Training & Development
  • Sales
  • Customer Deliveries
  • Dependability and Honesty
  • Vehicle Fueling
  • Safe Vehicle Operations
  • Customer Accounts Management
  • Customer Relationships

Timeline

Ground Delivery Driver

FedEx
08.2019 - Current

Residential Inbound Sales

Charter Communications
01.2018 - 08.2019

Assistant Office Manager

Capitaland Motors, Inc
11.2016 - 02.2018

Air Export Operations

Trans Border Global Freight Systems
10.2015 - 11.2016

Head Men’s Golf Coach

Russell Sage College
06.2014 - 11.2015

Assistant Account Manager

Sunward Electronics
01.2013 - 04.2015

Marketing/Territory Advisor

Sunward Electronics
01.2013 - 04.2015

Bachelor of Arts - Business Administration

Sage College of Albany

Regents Diploma -

Cohoes High School

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Ian Pingelski