Summary
Overview
Work History
Skills
Timeline
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Ian Pleasants

Cumberland,VA

Summary

Results-driven General Manager with a proven track record of consistently surpassing sales goals. Highly skilled in scheduling, payroll management, and conflict resolution. Proficient in staffing, Microsoft Word and Excel, cash handling, and maintaining bank records. Expertise in working closely with HR to develop team members for management roles. Extensive experience in supply management, ordering, and cultivating strong client relationships. Currently excelling as the Store Manager at Joseph A. Bank, leveraging six years of valuable experience within the company.

Overview

2025
2025
years of professional experience

Work History

Sales Agent

Cloud 9
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Explained features and advantages of VOIP products or services to promote sales.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.

Store Manager

Joseph A. Bank
08.2018 - 09.2024
  • Exceeded sales goals consistently through strategic planning and execution
  • Managed scheduling, payroll, and resolved work conflicts efficiently
  • Oversaw staffing processes, including hiring and developing team members for management roles
  • Proficiently handled cash and maintained accurate bank records
  • Collaborated with HR to ensure smooth operational processes
  • Managed supply orders and inventory control to maintain stock levels
  • Fostered strong relationships with both new and existing clients to drive customer satisfaction and repeat business.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Receptionist

First Title & Escrow, LLC
06.2015 - 11.2015
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Helped maintain office security by monitoring visitor access and issuing badges.

Skills

  • Exceeding Sales Goals
  • Scheduling and Payroll Management
  • Work Conflict Resolution
  • Staffing and Team Development
  • Microsoft Word and Excel
  • Cash Handling and Bank Records Management
  • Supply Management and Ordering
  • Client Relationship Building
  • Client Relations
  • Customer Assistance
  • Sales Training
  • Technical Support
  • Resilience Under Pressure
  • Networking
  • Sales Strategies
  • Key relationship management
  • Trade show representation
  • Performance Tracking
  • Upselling strategies

Timeline

Store Manager

Joseph A. Bank
08.2018 - 09.2024

Receptionist

First Title & Escrow, LLC
06.2015 - 11.2015

Sales Agent

Cloud 9

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Ian Pleasants