Ian Posey
Columbus
Summary
Resourceful Customer Service Expert known for high productivity and efficient task completion. Possess specialized skills in communication, customer relationship management software, and issue resolution techniques. Excel in active listening, empathy, and adaptability to provide exceptional customer service and support. Committed to leveraging these soft skills to enhance customer satisfaction and loyalty.
I believe that my customer service background will go hand in hand with this Case Management position because my specialty is managing people and relationships.
Thank You
Overview
15
15
years of professional experience
Work History
Digital Customer Service Associate
Morgan Stanley
08.2022 - 07.2024
- Guided customers through website navigation
- Utilized excellent communication skills to build rapport with customers while addressing their needs quickly and efficiently
- Assisted with “New Hire Training” throughout my time with the firm
- Led weekly “Team Huddles” to keep my colleagues up to date on the latest News and changes within firm systems company wide
- Cross-Skilled in various department operations within the firm.
- Performed troubleshooting steps to diagnose technical problems experienced by customers.
Property Manager
MiraCit Development Corp.
06.2009 - 08.2022
- Adhered to all applicable federal laws, rules, and regulations relating to rental agreements, tenant rights, and maintenance issues
- Conducted unit move-out inspections to identify necessary repairs and record damages
- Managed all property records, including tenant files, financial accounts, and maintenance histories
- Oversaw rent and security deposit collection
- Mitigated unit vacancies with proactive lease renewals, frequent rental promotions and tenant rewards programs.
Customer Service Associate
Charter Spectrum
03.2020 - 06.2021
- Directed team of customer service professionals, monitored work quality and motivated performance to meet strict targets
- Managed team's work schedules to complete customer coverage
- Provided coaching sessions for employees struggling to meet performance targets or needing additional support
- Daily Inventory was taken, tracking all products sold for the day as well as inventory intake and scanning new items into and updating the system on a weekly basis.
Education
High School Diploma -
Gahanna Christian Academy
Gahanna, Ohio06.2005
Skills
- Active listening
- Analytical thinking
- Customer relationship management
- Microsoft Office Suite
- Excellent communication
- Call handling
- Task Prioritization
Timeline
Digital Customer Service Associate
Morgan Stanley
08.2022 - 07.2024
Customer Service Associate
Charter Spectrum
03.2020 - 06.2021
Property Manager
MiraCit Development Corp.
06.2009 - 08.2022
High School Diploma -
Gahanna Christian Academy
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