Ian Pugh
Chickasha,OK
Summary
Enthusiastic and sociable professional with a robust background in telecommunications, technical support, and theater arts. Eager to apply my strong networking skills and social acumen in a vibrant and collaborative environment, aiming to build lasting relationships and deliver exceptional customer experiences. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
Work History
Retail Wireless Manager
U.S. Cellular
06.2018 - Current
- Oversaw sales operations and customer service on sales floor
- Managed financial transactions and cash handling procedures, ensuring accuracy and security.
- Maintained and imparted comprehensive knowledge of mobile handset functionality to team members
- Led a team of consultants, fostering an environment of professional growth and excellent customer service
- Implemented strategies to meet sales targets and improve customer satisfaction.
- Boosted sales revenue through effective promotion and cross-selling of wireless products and services.
- Increased customer satisfaction by providing exceptional service and addressing client concerns promptly.
- Trained new employees on product knowledge, sales techniques, and company policies to enhance overall team performance.
- Implemented cost-saving measures by streamlining processes and effectively managing available resources.
- Resolved technical issues for customers by troubleshooting devices and offering expert guidance on usage best practices.
- Optimized store layout for enhanced customer experience, resulting in improved navigation and increased sales conversion rates.
- Defined clear targets and objectives and communicated to other team members.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Technician
University of Science and Arts of Oklahoma (USAO)
01.2015 - 01.2018
- Specialized in troubleshooting computers and wiring installations
- Conducted structured cabling and network troubleshooting training
- Managed equipment inventory and performed routine maintenance
- Installed and maintained Wi-Fi Access Points and Virtual Client Machines.
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Reduced downtime for machines through proactive identification and resolution of technical issues.
- Developed comprehensive documentation for equipment maintenance procedures, increasing efficiency among technicians.
Instructor
USAO Art Scope
01.2014 - 01.2017
- Taught theater production skills to young students
- Assisted in various aspects of theater production including staging and scene changes.
- Improved student comprehension by incorporating diverse teaching methods and materials.
- Enhanced classroom collaboration through the implementation of group projects and team-building activities.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Promoted classroom safety, collaboration and best practices.
Field Maintenance
OKPAWS K9 Sports Club
01.2013 - 01.2014
- Maintained sports fields and managed equipment upkeep.
- Conducted detasseling, scouting and field maintenance.
Education
Computer Information Systems -
Canadian Valley Technology Center
05.2016
Chickasha High School
05.2014
Skills
- Proficient in Computer Hardware and Software
- Customer Service
- Customer Relationship Management
- Cash Handling and Financial Management
- Effective Communication and Active Listening
- Advanced Problem Solving
- Proficiency in Microsoft Office Suite
- Strong Organizational Abilities
- Quick Learner and Adaptable
- Wireless Technology Proficiency (Android and iPhone)
- Goal Setting
- Team Development
- Preventive Maintenance
- Decision-Making
- Problem Resolution
- Emergency Response
- Scheduling and Coordinating
- Promotions planning
- Needs Assessment
- Store operations
- Brand Management
- Cost Control
- Positive Attitude
References
Nicolas McAllister (Supervisor)
405-320-8691
Tammy Lynn Siefried (Customer and Representative at your location.)
580-641-1408
Carson Crumrine (Coworker)
405-933-9851
Extracurricular Activities
Chickasha High School Robotics Team, 2011, 2013, Participated in FIRST Robotics Competition., Contributed to team logistics, advertising, and team building. Chickasha Community Theatre, 2012, Present, Acted in and supported various theater productions., Developed interpersonal skills through diverse team collaboration. High School Drama Club, 2012, 2014, Assisted in production and performance of school and joint theater productions. OKPAWS K9 Sports Club, Ongoing, Supported event logistics and fundraising activities.
Timeline
Retail Wireless Manager
U.S. Cellular
06.2018 - Current
Technician
University of Science and Arts of Oklahoma (USAO)
01.2015 - 01.2018
Instructor
USAO Art Scope
01.2014 - 01.2017
Field Maintenance
OKPAWS K9 Sports Club
01.2013 - 01.2014
Computer Information Systems -
Canadian Valley Technology Center
Chickasha High School
Similar Profiles
Terese CorneliusTerese Cornelius
Assistant Manager at U.S. CellularAssistant Manager at U.S. Cellular
Autumn BauerAutumn Bauer
Sales Agent at U.S. CellularSales Agent at U.S. Cellular
LVashawn SandersLVashawn Sanders
Retail Wireless Consultant at U.S. CellularRetail Wireless Consultant at U.S. Cellular