Ian Ricci
Mahopac,NY
Summary
Experienced with leading operations teams to achieve streamlined processes and efficient workflows. Utilizes strong problem-solving skills and effective resource management to drive operational success. Track record of fostering team collaboration and delivering consistent results in dynamic environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Team Lead
Primo Brands
06.2024 - 01.2025
- Managed complex projects with multiple deadlines, ensuring all objectives were met successfully.
- Trained new employees on company policies, procedures, and best practices to facilitate their rapid integration into the team.
- Maintained high levels of employee morale through effective communication, recognition, and coaching initiatives.
- Led a team of professionals to achieve project goals on time and within budget constraints.
- Collaborated closely with other departments to streamline interdepartmental communication and improve overall organizational cohesion.
Route Business Owner
BlueTriton Brands
01.2021 - 06.2024
- Performed Pre-Trip Inspection daily before & after route
- Execute excellent delivery strategies & customer service
- Responded to calls and delivery escalations, disorderly consumers, facilitated account maintenance, and removing equipment if necessary
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
Driver, Technician
PODS
01.2019 - 01.2021
- Driving and operation of a truck with a patented lift mechanism to load and unload PODS containers at customer sites
- Operating a heavy duty fork-lift
- Supported team members during peak periods or absences by assuming additional responsibilities as needed.
- Handled complex logistical challenges in high-pressure situations while maintaining professionalism under tight deadlines.
- Maintained a clean driving record, adhering to all traffic laws and regulations.
- Acted as a mentor to junior drivers, sharing insights and best practices for maintaining safety standards and improving overall performance on the job.
Guard, Messenger Driver and Technician
Garda World
01.2014 - 12.2016
- Received, secured, and delivered currency notes from banks and other businesses
- Worked closely with supervisors and clients to ensure effective communication between transactions
- Operated large trucks in all weather conditions and held Class B license
- Handled sensitive projects containing sensitive data
- Heavy lifting as needed
Education
Physical Therapy
LaGuardia Community College
Long Island City, NYSkills
- Quality assurance
- Cross-functional coordination
- Operational excellence
- KPI tracking
- Workforce planning
- Technology
- Forecasting
- Documentation
- Delegation
- Team Training
- Customer relations
- Employee development
Certification
- Forklift Certification
- NY CDL-B Driver's License
Timeline
Operations Team Lead
Primo Brands
06.2024 - 01.2025
Route Business Owner
BlueTriton Brands
01.2021 - 06.2024
Driver, Technician
PODS
01.2019 - 01.2021
Guard, Messenger Driver and Technician
Garda World
01.2014 - 12.2016
Physical Therapy
LaGuardia Community College
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