Ian Ricci
Mahopac,NY
Summary
Experienced with leading operations teams to achieve streamlined processes and efficient workflows. Utilizes strong problem-solving skills and effective resource management to drive operational success. Track record of fostering team collaboration and delivering consistent results in dynamic environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Team Lead
Primo Brands
Elmsford, NY
06.2024 - 01.2025
- Managed complex projects with multiple deadlines, ensuring all objectives were met successfully.
- Trained new employees on company policies, procedures, and best practices to facilitate their rapid integration into the team.
- Maintained high levels of employee morale through effective communication, recognition, and coaching initiatives.
- Led a team of professionals to achieve project goals on time and within budget constraints.
- Collaborated closely with other departments to streamline interdepartmental communication and improve overall organizational cohesion.
Route Business Owner
BlueTriton Brands
Elmsford, NY
01.2021 - 06.2024
- Performed Pre-Trip Inspection daily before & after route
- Execute excellent delivery strategies & customer service
- Responded to calls and delivery escalations, disorderly consumers, facilitated account maintenance, and removing equipment if necessary
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
Driver, Technician
PODS
Jamaica, NY
01.2019 - 01.2021
- Driving and operation of a truck with a patented lift mechanism to load and unload PODS containers at customer sites
- Operating a heavy duty fork-lift
- Supported team members during peak periods or absences by assuming additional responsibilities as needed.
- Handled complex logistical challenges in high-pressure situations while maintaining professionalism under tight deadlines.
- Maintained a clean driving record, adhering to all traffic laws and regulations.
- Acted as a mentor to junior drivers, sharing insights and best practices for maintaining safety standards and improving overall performance on the job.
Guard, Messenger Driver and Technician
Garda World
Long Island City, NY
01.2014 - 12.2016
- Received, secured, and delivered currency notes from banks and other businesses
- Worked closely with supervisors and clients to ensure effective communication between transactions
- Operated large trucks in all weather conditions and held Class B license
- Handled sensitive projects containing sensitive data
- Heavy lifting as needed
Education
Physical Therapy
LaGuardia Community College
Long Island City, NYSkills
- Quality assurance
- Cross-functional coordination
- Operational excellence
- KPI tracking
- Workforce planning
- Technology
- Forecasting
- Documentation
- Delegation
- Team Training
- Customer relations
- Employee development
Certification
- Forklift Certification
- NY CDL-B Driver's License
Timeline
Operations Team Lead
Primo Brands
06.2024 - 01.2025
Route Business Owner
BlueTriton Brands
01.2021 - 06.2024
Driver, Technician
PODS
01.2019 - 01.2021
Guard, Messenger Driver and Technician
Garda World
01.2014 - 12.2016
Physical Therapy
LaGuardia Community College