IAN Rider

My current job describtion:

• Supported team members in resolving customer inquiries and issues effectively and promptly.
• Participated in training sessions to learn service management protocols and best practices.
• Coordinated scheduling of services to optimize resource allocation and minimize wait times.
• Maintained accurate records of customer interactions to ensure consistent follow-up and service quality.
• Collaborated with senior staff to identify areas for process improvement within the service department.
• Utilized service management software to track customer requests and monitor progress efficiently.
• Assisted in managing daily service operations to enhance customer satisfaction and operational efficiency.

• Assisted customers in selecting products, enhancing overall shopping experience.
• Processed transactions accurately using point-of-sale systems, ensuring efficiency at checkout.
• Maintained product displays and inventory levels to maximize visual appeal and availability.
• Collaborated with team members to achieve sales targets and improve customer service standards.
• Educated customers on product features, fostering informed purchasing decisions and satisfaction.
• Handled customer inquiries and resolved issues promptly, contributing to positive brand reputation.

• Led daily operations ensuring smooth workflow and customer satisfaction.
• Mentored new team members in cash handling and safety procedures.
• Improved inventory management processes for optimal stock levels.
• Conducted end-of-shift audits to maintain financial accuracy and accountability.