Ian Riggs
Tuba City,AZ
Summary
Dynamic and results-driven professional with a strong background in customer service and materials handling at Norma Sakiestewa. Proven ability to enhance customer satisfaction through effective communication and problem resolution. Skilled in cash handling and team collaboration, consistently improving operational efficiency and fostering positive customer relationships.
Overview
2
2
years of professional experience
Work History
Cashier
Norma Sakiestewa
08.2025 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service to enhance satisfaction.
- Maintained cleanliness and organization of checkout areas to ensure a welcoming environment.
- Collaborated with team members to streamline checkout procedures and reduce wait times.
- Trained new cashiers on operational procedures and customer service protocols to improve performance.
- Greeted customers entering store and responded promptly to customer needs.
- Resolved customer complaints swiftly, ensuring positive experiences and encouraging return visits.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Materials Handler
Elvira Jacobs
07.2023 - 07.2023
- Loaded and unloaded shipments, ensuring proper handling and organization of goods.
- Followed safety protocols to ensure compliance with workplace regulations and standards.
- Collaborated with team members to streamline material flow and improve operational efficiency.
- Maintained clean work areas, contributing to a safe and organized warehouse environment.
- Transported inventory items to appropriate locations.
- Used hand-held scanners and physical logs to accurately track item movements.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
Education
High School Diploma -
Tuba City High School
Tuba City, AZ05.2025
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Product restocking
- Staff training
- Order packaging
- Daily reporting
- Records maintenance
Timeline
Cashier
Norma Sakiestewa
08.2025 - Current
Materials Handler
Elvira Jacobs
07.2023 - 07.2023
High School Diploma -
Tuba City High School