IAN R. MARDEN
York,ME
Summary
Experienced Marine Technology and Operations Professional specializing in yacht and fishing-vessel outfitting, marine electronics, and electrical systems. Led installation and service teams, coordinated complex vessel projects, managed technician schedules,service schedules, constant contact sales professional, client services coordination and supported parts department with manufacturer warranty claims.
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering a collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
1
1
Certification
16
16
years of professional experience
Work History
OPERATIONS MANAGER
NAVTRONICS
YORK, MAINE
05.2022 - Current
- Manage Northeast regional sales and service operations for a marine technology specialist company serving high-end yachts and fishing vessels.
- Lead and manage a team of up to 9 technicians responsible for installations, service, troubleshooting, and manufacturer warranty claims.
- Coordinated technician schedules, field service assignments, project priorities, and customer commitments across region to enhance service delivery and operational efficiency.
- Prepared and reviewed weekly technician reports to monitor field activity, project status, service needs, and operational performance, ensuring alignment with customer expectations.
- Support sales activities and customer relationships while coordinating technical requirements for complex marine technology installations and upgrades.
- Supported sales activities and customer relationships by coordinating technical requirements for complex marine technology installations and upgrades, facilitating successful project execution.
- Streamlined operational workflows to enhance productivity and reduce response times.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Led service delivery teams to enhance customer satisfaction and operational efficiency.
LEAD INSTALLATION TECHNICIAN
NAVTRONICS
YORK, MAINE
05.2019 - 05.2022
- Led installation and commissioning of advanced marine technology systems aboard high-end yachts and fishing vessels.
- Conducted customer training onboard, demonstrating system operation and providing practical instruction post-installation and commissioning.
- Installed, integrated, tested, and troubleshot marine systems including gyroscopic stabilizers, autopilots, radar, sonar, communications, entertainment, and DC/AC power distribution to ensure optimal performance.
- Coordinated installation details for custom fabrication and vessel outfitting projects, ensuring systems met manufacturer and vessel requirements.
- Enhanced workflow efficiency by streamlining installation processes and reducing downtime.
- Coordinated with project managers to align installation timelines with client schedules.
- Collaborated with cross-functional teams to resolve technical issues during installations.
- Maintained high-quality standards, resulting in excellent customer feedback and repeat business.
- Enhanced customer satisfaction by ensuring timely and accurate installation of equipment.
- Established long-term relationships with clients by providing excellent post-installation support services.
- Completed complex installations within tight deadlines, showcasing strong problem-solving abilities and adaptability under pressure.
- Stayed current on industry trends and technology advancements, allowing for seamless integration of new systems into existing setups when necessary.
- Led cross-functional teams on large-scale installation projects, ensuring seamless collaboration and successful project completion.
MARINE ELECTRICIAN/RIGGER
CHISLETT'S BOATING AND DESIGN
DOVER, NEW HAMPSHIRE
05.2017 - 04.2019
- Mount motors to boats and operate boats at various speeds on waterways to conduct operational tests.
- Installed new fuses, electrical cables, or power sources.
- Measure, cut, and install frameworks and conduit to support and connect wiring, control panels, and junction boxes using hand tools.
- Install, rig, and plumb various ABYC-certified electronic systems to manufacturer specifications.
- Install engine mechanical equipment, such as power tilts, bilge pumps, or power take-offs.
- Assemble, install, test, or maintain electrical or electronic wiring, equipment, appliances, apparatus, or fixtures using hand tools or power tools.
- Installed various hardware components on boats to ensure functional and safe operations. on a wide variety of boats.
MECHANICAL ENGINEERING TECHNICIAN
ACU-GAGE SYSTEMS (DIV. OF OCEAN INDUSTRIES)
HUDSON, NEW HAMPSHIRE
05.2012 - 05.2017
- Measured dimensions of finished workpieces to ensure conformance to specifications using precision measuring instruments, templates, and fixtures.
- Maintained machines and removed and replaced broken or worn machine tools using hand tools.
- Wrote simple programs for computer-controlled machine tools.
- Developed detailed design drawings and specifications for mechanical equipment, dies, tools, and controls using CAD equipment.
- Modified and revised designs to correct operating deficiencies or reduce production problems.
- Supervised and trained other drafters, technologists, and technicians.
- Read blueprints, wiring diagrams, schematic drawings, and engineering instructions for assembling electronics units.
- Provided customer support and education, working with users to identify needs, determine sources of problems, and provide product-use information.
- Provided user applications and engineering support or recommendations for installation, upgrades, or enhancements.
- Built prototypes from rough sketches or plans.
- Fabricated parts using bench lathes, drills, and other machine tools.
- Developed or upgraded preventative maintenance procedures and performed preventative maintenance or calibration of equipment or systems.
- Oversaw installation, operation, maintenance, or repair to ensure machines or equipment were installed and functioning according to specifications.
- Solicited new business and provided technical customer service.
Parts Sales Associate
FREIGHTLINER OF NEW HAMPSHIRE
LONDONDERRY, NEW HAMPSHIRE
03.2011 - 05.2012
- Daily receipting of inventory and customer parts and equipment
- Delivery Driver.
- Took inventory of stock.
- Licensed Forklift Operator.
- VARIOUS POSITIONS
Education
Associate of Science - MECHANICAL ENGINEERING TECHNOLOGY / MANUFACTURING ENGINEERING TECHNOLOGY
NEW HAMPSHIRE TECHNICAL INSTITUTE
CONCORD, NEW HAMPSHIRE05-2013
HIGH SCHOOL DIPLOMA - undefined
GOFFSTOWN HIGH SCHOOL
GOFFSTOWN, NEW HAMPSHIRE06-2009
Skills
- ABYC Electrical Certification
- NMEA Advanced Installer
- NMEA Basic Installer
- Seakeeper Master Technician
- Excellent people skills
- Customer service
- Discipline and focus
Certification
ABYC Electrical Certification, NMEA Advanced Installer, NMEA Basic Installer, Seakeeper Master Technician
Timeline
OPERATIONS MANAGER
NAVTRONICS
05.2022 - Current
LEAD INSTALLATION TECHNICIAN
NAVTRONICS
05.2019 - 05.2022
MARINE ELECTRICIAN/RIGGER
CHISLETT'S BOATING AND DESIGN
05.2017 - 04.2019
MECHANICAL ENGINEERING TECHNICIAN
ACU-GAGE SYSTEMS (DIV. OF OCEAN INDUSTRIES)
05.2012 - 05.2017
Parts Sales Associate
FREIGHTLINER OF NEW HAMPSHIRE
03.2011 - 05.2012
HIGH SCHOOL DIPLOMA - undefined
GOFFSTOWN HIGH SCHOOL
Associate of Science - MECHANICAL ENGINEERING TECHNOLOGY / MANUFACTURING ENGINEERING TECHNOLOGY
NEW HAMPSHIRE TECHNICAL INSTITUTE