Ian Robinson
Riverview,FL
Summary
Proven leader and efficient problem-solver, adept at task prioritization and supervision, honed through diverse roles from Home Repair Expert at Robinson Home Services to Shift Manager at SUBWAY®Restaurants. Excelled in fostering teamwork and collaboration, achieving a significant increase in customer satisfaction and operational efficiency. Skilled in conflict resolution and multitasking, consistently delivering results beyond employer expectations. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Determined to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Home Repair & Renovation Expert
Robinson Home Services (Self Employed)
07.2018 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
Maintenance Contractor
Susan's Florist
02.2022 - 11.2023
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
- Checked for storm damage around property and contacted supervisor with findings.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Followed routine maintenance checklist.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
- Replaced light bulbs in indoor and outdoor fixtures and checked smoke and carbon monoxide detectors for proper functionality.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Installed new locks, door handles, and door closers.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Worked with vendors to procure parts and materials for repairs, examining quality and performance.
- Conducted repairs on equipment to return machines and tools to functionality.
Picker Packer
Ingram Micro
06.2022 - 11.2022
- Protected materials for transport by correctly packaging products in boxes and crates.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Scanned packages and boxes and moved to loading dock for shipment.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Monitored tasks and staff assignments to deliver projects under-budget and on-time.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Supervised and trained new staff in performing census.
- Picked and packed order items.
- Prepared and checked outbound shipments for accuracy.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
Dasher
DoorDash (Self Employed)
04.2021 - 09.2022
- Verified orders prior to completing deliveries to avoid customer complaints.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Developed and maintained professional relations between customer, store personnel, and company.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.
- Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
- Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Addressed issues and resolved customer complaints to establish trust and reliability.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Operated delivery vehicles safely and efficiently.
- Developed strong customer base through efficient and reliable service.
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
- Completed daily pre- and post-trip vehicle inspections.
- Communicated regularly with dispatcher for delivery route details and changes.
Stocker- Clothing Department
Walmart
03.2019 - 10.2019
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Assisted customers with special requests, enhancing their shopping experience at the store.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Stocked shelves to match planogram images and instructions.
- Greeted store customers and discussed needs.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Picked and packed order items.
Shift Manager
SUBWAY®Restaurants
02.2017 - 06.2018
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
- Optimized shift operations to meet and exceed sales targets without compromising on service quality.
- Improved employee morale with regular feedback sessions, fostering positive work environment.
- Coordinated staff training programs to improve service quality, enhancing overall customer experience.
- Conducted regular staff meetings to communicate targets and operational updates, keeping team well-informed and aligned.
- Facilitated team-oriented atmosphere, encouraging collaboration and mutual support among staff members.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
Sales Associate
Party City
02.2016 - 02.2017
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
High School Diploma -
Ballard High School
Louisville, KY06.2018
Skills
- Task Prioritization
- Data Entry
- Teamwork and Collaboration
- Organization and Time Management
- Active Listening
- Supervision and leadership
- Interpersonal Communication
- Cultural Awareness
- Multitasking Abilities
- Customer Service
- Conflict Resolution
- Flexible and Adaptable
Timeline
Picker Packer
Ingram Micro
06.2022 - 11.2022
Maintenance Contractor
Susan's Florist
02.2022 - 11.2023
Dasher
DoorDash (Self Employed)
04.2021 - 09.2022
Stocker- Clothing Department
Walmart
03.2019 - 10.2019
Home Repair & Renovation Expert
Robinson Home Services (Self Employed)
07.2018 - Current
Shift Manager
SUBWAY®Restaurants
02.2017 - 06.2018
Sales Associate
Party City
02.2016 - 02.2017
High School Diploma -
Ballard High School
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