Summary
Overview
Work History
Education
Skills
Accomplishments
Computer Hardware
Timeline
Generic

Ian Rowan

Titusville,FL

Summary

Well-organized worker skilled at providing customers with accurate and quick service. Offering 8+ years of hardworking experience in customer service and retail, preparing hot/cold food, stocking, and organizing deliveries. Team player dedicated to adhering to strict service standards. Top-notch issue resolution and customer engagement skills. Works efficiently in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Deli Clerk

Publix
04.2015 - Current
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Prevented shrink from improper rotations, which lead to 15% decrease in shrink.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Monitored inventory levels to order new supplies and maintain consistent stock.

Home Renovator

Rowan Renovations
01.2012 - 01.2014
  • Prepared detailed project estimates and reports for management review.
  • Inspected job site throughout renovation process to verify quality standards.
  • Communicated regularly with clients to discuss progress and address any concerns.
  • Prepared cost estimates for labor and materials to help with planning.
  • Hung sheetrock and drywall by attaching panels to studs, cutting adjoining panels and making cutouts around outlets and switches.

Education

Associate of Arts - Industrial Engineering

Daytona State College
Daytona Beach, FL

High School Diploma -

New Smyrna Beach High School
New Smyrna Beach, FL
03.2014

Skills

  • Cleaning and Sanitizing
  • Ordering Procedures
  • Machinery Upkeep
  • Heavy Lifting Stock and Replenishing
  • Food Safety Standards
  • Ensuring PPE Protocol
  • Inventory Oversight and Organization
  • Product Knowledge
  • Customer Service
  • Quality Inspections
  • Adaptability and Flexibility
  • Teamwork and Collaboration
  • Employee Training and Supervision
  • Diligent Marketing Skills

Accomplishments

  • Supervised team of 12+ staff members.
  • Certified Boars Head professional.
  • 2+ years of manager training.

Computer Hardware

5+ years of experience of computer hardware and maintenance, in addition with troubleshooting problems.

Timeline

Deli Clerk

Publix
04.2015 - Current

Home Renovator

Rowan Renovations
01.2012 - 01.2014

Associate of Arts - Industrial Engineering

Daytona State College

High School Diploma -

New Smyrna Beach High School

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Ian Rowan