Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ian Sauls

Schertz,TX

Summary

Constructive field engineer with several years of hands-on experience troubleshooting problems occurring in the field. Skillful in helping in installation processes, testing machines and maintaining accurate reports and documentation. Instrumental team player possessing outstanding time management and multitasking abilities.

Resourceful Field Engineer recognized for high productivity and efficient task completion. Skilled in troubleshooting, preventive maintenance, and project management. Excel in communication, teamwork, and adaptability, ensuring seamless collaboration and innovative problem-solving in fast-paced environments.

Overview

6
6
years of professional experience
2012
2012
years of post-secondary education
1
1
Certification

Work History

Onsite field engineer

Dell
San Antonio, Texas
10.2020 - Current

End-User Support

  • Tier 1 & Tier 2 help desk support
  • Troubleshooting user-reported hardware and software issues
  • Clear communication with non-technical users
  • Incident tracking and resolution

Operating Systems & Software

  • Windows 10 / 11 installation and configuration
  • Driver installation and troubleshooting
  • Basic software support and system updates
  • BitLocker troubleshooting and recovery

Hardware & Desktop Support

  • Dell, HP, and Lenovo desktops and laptops
  • Break/fix diagnostics and repairs
  • Internal component replacement (HDD/SSD, RAM, motherboard, battery, display)
  • BIOS access and configuration

IT Operations

  • Ticket documentation and workflow compliance
  • On-site and remote support
  • Escalation following support procedures
  • Independent and team-based troubleshooting

Contractor

Tru Tech I.T. Services
Schertz, Texas
01.2020 - Current
  • Provided Tier 1–Tier 2 technical support for desktops and laptops in business environments
  • Diagnosed and resolved hardware, operating system, and basic software issues
  • Installed, imaged, and configured Windows operating systems
  • Replaced internal hardware components including motherboards, drives, RAM, batteries, and displays
  • Supported users with login issues, encryption (BitLocker), driver problems, and system errors
  • Escalated unresolved issues while maintaining clear documentation
  • Delivered professional, customer-facing support in fast-paced environments

Education

Henderson Highschool
Henderson, NC

Skills

  • Hardware troubleshooting
  • Windows installation
  • Driver management
  • System configuration

Hardware repair

Certification

  • All Dell certificates for 2022-2025
  • All Lenovo certificates for 2023-2024

Timeline

Onsite field engineer

Dell
10.2020 - Current

Contractor

Tru Tech I.T. Services
01.2020 - Current

Henderson Highschool
Ian Sauls