Ian West
Orange
Summary
Dedicated customer service manager with 4+ years of experience in digital and analog telecommunications settings. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations. Respected builder and leader of customer-focused teams; Instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and office policies.
Professional stage production worker with solid background in supporting theatrical and live event setups. Skilled in rigging, lighting, and sound equipment with focus on safety and efficiency. Strong team collaborator, adaptable to changing needs, and always reliable for ensuring smooth operations. Adept at problem-solving in fast-paced environments and committed to delivering high-quality results.
Overview
16
16
years of professional experience
Work History
Stagehand
Dr. Phillips Center, Performing
10.2014 - Current
- Unloading materials and equipment from trucks
- Setting up lighting, props, microphones and other equipment
- Testing equipment to ensure it is in working order before filming or a performance
- Building and disassembling sets
- Assisting technicians with the operation of lighting, sound and video equipment
- Aiding in quick wardrobe changes and makeup touch-ups as needed
- Operating curtains and quickly moving scenery and props during theatrical productions
- Running errands upon request
Show Support / Carpenter / Stagehand /Imagineer
Walt Disney World Resort
08.2011 - 01.2016
- Reading and understanding product schematics and assembly instructions
- Taking part in product development meetings
- Verifying dimensions and product specifications
- Receiving and processing deliveries: Receiving inventory, loading and unloading delivery vehicles, and preparing orders for delivery or pickup
- Maintaining inventory: Counting and confirming inventory, storing inventory in accessible ways, marking and labeling stock, and keeping records of stock
- Inspecting inventory: Checking goods on arrival and before dispatch, ensuring they have the right products, in the correct quantity, and that there is no damage
- Organizing warehouse space: Optimizing space utilization and keeping shelves, pallet area, and workstations neat
- Following company regulations: Abiding by all company safety and hygiene regulations, and following quality service standards
Producer, On Air Personality
WPRK 91.5 FM
05.2010 - 04.2014
- Produce On-air content with in F.C.C. Regulations
- Monitor and record on air transmissions
- Coordinated logistics, schedules, and talent management for smooth production flow and optimal results.
- Produce audio advertisements for local businesses
- Arranged and produced celebrity on-air interviews
- Developed and produced engaging content for radio programming to enhance listener experience.
- Collaborated with on-air talent to create compelling narratives and segments for broadcast.
- Oversaw post-production processes, including video editing and sound mixing, to ensure a polished final product.
- Presented production ideas and determined creative scenarios for production and delivery.
Education
Certification - Audio Video
Infocom / Iatse AV Essentials Course
Orlando06-2014
Skills
- Carpentry
- Loading & Unloading
- Scenic Operations Management
- Managing Crews
- Indoor and Outdoor Lighting
- Stage setup
- Stage assistance
- Load-in and load-out
- Set lighting
- Prop handling
- Audiovisual equipment
- Stage communication
- Prop management
- Stage management
- Sound engineering
- Technical proficiency
- Scene transitions
- Scenic painting
- Soldering proficiency
- Fly system operation
- Electrical
- Managing props
- Audio systems
- Lighting design
- Rigging expertise
- Set construction
- Creative strategies
- Production support
- Operational production management
Timeline
Stagehand
Dr. Phillips Center, Performing
10.2014 - Current
Show Support / Carpenter / Stagehand /Imagineer
Walt Disney World Resort
08.2011 - 01.2016
Producer, On Air Personality
WPRK 91.5 FM
05.2010 - 04.2014
Certification - Audio Video
Infocom / Iatse AV Essentials Course