Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ian Shotts

Ian Shotts

Delivery Courier
Open To Relocation

Summary

Friendly, seasoned customer service agent with proficiency in interacting effectively with guests of diverse ages, backgrounds, languages and interests. Ability to project service-mentality with warm, caring attitude while maintaining efficiency and optimizing contentedness. Seeking to serve the airline industry where needed across the Untied States.

Overview

4
4
Languages
1
1
Certification
3
3
years of post-secondary education
5
5
years of professional experience

Work History

Delivery Courier

DoorDash
Hudson, OH
11.2020 - Current
  • Answered customer inquiries regarding shipments and provided updates on package arrival.
  • Maintained clean and orderly appearance while on shift.

Cultural Facilitator

The Ohio State University
Columbus, OH
11.2019 - 03.2020
  • Built personal relationships with students to promote positive experiences.
  • Bridged cultural divides by facilitating international students' transitions into the American collegiate system.

Merchandise Handler

Ohio State University
Columbus, OH
01.2019 - 01.2020
  • Met or exceeded productivity standards to produce desired team and individual results.
  • Resolved customer complaints and escalated to store management for enhanced support when necessary to drive positive customer experiences.

Au Pair

Self Employed
Boadilla Del Monte, Madrid
05.2019 - 08.2019
  • Developed bilingual abilities in English and French through immersive conversation and activities through Spanish and Catalan mediums.
  • Applied positive behavior management techniques to enhance social interactions.

Restaurant Receptionist

Outback Steakhouse
Wesley Chapel, FL
07.2018 - 12.2018
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.

Red Cross Certified Lifeguard

LifeCenter Plus
Hudson, OH
01.2016 - 05.2018
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Met regulatory compliance for staff members and led safety training to enhance lifesaving skills.
  • Scrutinized areas of leisure to prevent possible injuries or fatalities, minimizing emergent situations.

Education

Master of Science - Sustainable Planning And Development (Ungraduated)

Universidad Autónoma De Madrid
Madrid, ES
09.2020 - 12.2021

Bachelor of Arts - International Studies, Relations And Diplomacy

The Ohio State University
Columbus, OH
01.2019 - 05.2020

Bachelor of Arts - International Relations (Transferred)

The University Of South Florida
Tampa, FL
06.2018 - 12.2018

Skills

First Aid and CPR

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Certification

Adult, Child and Baby First Aid/CPR/AED

Timeline

Delivery Courier

DoorDash
11.2020 - Current

Master of Science - Sustainable Planning And Development (Ungraduated)

Universidad Autónoma De Madrid
09.2020 - 12.2021

Adult, Child and Baby First Aid/CPR/AED

07-2020

Cultural Facilitator

The Ohio State University
11.2019 - 03.2020

Au Pair

Self Employed
05.2019 - 08.2019

Merchandise Handler

Ohio State University
01.2019 - 01.2020

Bachelor of Arts - International Studies, Relations And Diplomacy

The Ohio State University
01.2019 - 05.2020

Restaurant Receptionist

Outback Steakhouse
07.2018 - 12.2018

Bachelor of Arts - International Relations (Transferred)

The University Of South Florida
06.2018 - 12.2018

Red Cross Certified Lifeguard

LifeCenter Plus
01.2016 - 05.2018

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Ian ShottsDelivery Courier