Ian Shuffitt

• Scheduled appointments to enter appointment date and time into computerized scheduler.
• Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
• Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
• Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
• Respected patients by recognizing rights and maintaining confidentiality.
• Collected patient co-pay and issued receipt to confirm payment.
• Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
• Collected time of service payments and issued receipts.

• Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
• Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
• Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
• Arrived to work in uniform and presentable in appearance to meet restaurant standards.
• Greeted guests pleasantly and answered menu questions.
• Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
• Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
• Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
• Prepared food orders, cooking on grill and operating fry station.
• Used proper techniques to prepare food and ingredients.
• Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
• Cultivated warm relationships with regular customers.
• Trained new employees by demonstrating tasks and coaching during daily activities.
• Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
• Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.
• Participated in regular training sessions to stay up-to-date on menu offerings and company policies, leading to improved job performance.

• Improved customer satisfaction by providing timely and accurate deliveries.
• Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
• Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
• Navigated efficiently through various delivery routes for expedited service.

Delivered/Instructed families and patients on various pieces of DME.

Maintained a clean and well stocked vehicle to field any orders that come throughout my shift.

Maintain a good relationship with partners and customers to ensure a satisfactory experience for the patients.

Delivered/Instructed patients and families on various pieces of DME.

Maintained a consistent clean and well stocked vehicle to field any orders that came through during my shift.

Maintained a good relationship with partners and customers to ensure a satisfactory experience for the patients

Delivered food orders to customers

• Kept delivery vehicle clean and neat to maintain company's professional reputation.
• Verified orders prior to completing deliveries to avoid customer complaints.
• Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
• Logged hours, mileage and order-related activities with company's app to maintain detailed records.

Delivered, assembled, and demonstrated various types of medical equipment used for the care of patients on hospice service. Assisted in family’s care of their loved ones, so they could be in their homes with their families

Handled all in store duties, Including

Inventory

Scheduling

Hiring

Cash management

Customer Service

Cleanliness/Maintenance of property

Onboarding/Training of new store employees and management.