Ian Sides
Muscatine
Summary
Accomplished District Manager at Phelps Uniform, adept in strategic planning and customer relations, significantly enhanced operational efficiency and customer satisfaction. Skilled in leadership and negotiation, successfully managed high-profile accounts and led team development initiatives, fostering long-term business growth and employee retention.
Results-focused management professional prepared to excel in high-demand environments. Known for optimizing operations, enhancing customer experience, and implementing strategic initiatives. Emphasizes team collaboration and adaptability to meet evolving business needs. Proficient in operational management and strategic planning.
Overview
16
16
years of professional experience
Work History
District Manager
Phelps Uniform
03.2015 - Current
- Drove employee engagement initiatives for improved morale and retention.
- Streamlined operational processes for increased productivity and cost savings.
- Built relationships with customers and community to establish long-term business growth.
- Supervised various locations, enforcing high-quality standards of operation.
- Managed accounts to retain existing relationships and grow share of business.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Handled contracts with customers, negotiating prices and terms.
- Provided excellent customer service by promptly resolving issues related to damaged or missing items in shipments.
Route Jumper
Phelps Uniform
03.2013 - 03.2016
- Responsible for learning all routes.
- Filled in for any team members when calling in sick or scheduled time off.
- Ensured accurate inventory counts at customers.
- Provided excellent customer service by promptly resolving issues related to damaged or missing items in shipments.
- Loaded, unloaded, and moved material to and from storage and production areas.
Gas Station Attendant
Loos' 66
03.2009 - 03.2013
- Assisted customers with fueling vehicles and provided guidance on pump usage.
- Stocked shelves and organized merchandise, keeping products readily available for customers.
- Handled cash transactions and operated point-of-sale system for purchases.
- Maintained clean and orderly work station.
- Cleaned up gas and other spills in accordance with spill procedures.
- Checked customer identification for alcohol, cigarette, and lottery sales.
Education
Logistics And Supply Chain Management
Muscatine Community College
Muscatine, IASkills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
- Training and coaching
- Attention to detail
- Customer relations
- Team development
- Decision-making
- Staff management
- Conflict management
- Operations oversight
- Negotiation
Timeline
District Manager
Phelps Uniform
03.2015 - Current
Route Jumper
Phelps Uniform
03.2013 - 03.2016
Gas Station Attendant
Loos' 66
03.2009 - 03.2013
Logistics And Supply Chain Management
Muscatine Community College
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