Ian Sieben
Customer Experience Specialist
Davison,MI
Summary
Professional leader prepared for this role. Proven ability to guide teams towards achieving objectives and enhancing productivity. Reliable and adaptable, fosters collaborative environment. Known for strategic planning and conflict resolution.
Overview
12
12
years of professional experience
2018
2018
years of post-secondary education
4
4
Languages
Work History
Team Leader/Supervisor
Legoland Discovery
Auburn Hills, MI
09.2024 - 01.2025
- Supervise daily guest operations in a busy family entertainment venue.
- Train and Mentor New Staff to ensure high service standards and smooth on-boarding.
- Resolve Customer Escalations with professionalism and empathy.
- Coordinate scheduling and team morale initiatives.
Processor Assistant
United Wholesale Mortgage
Pontiac, MI
04.2022 - 09.2024
- Managed communication between brokers and underwriting teams.
- Verified documentation to maintain loan file accuracy and reduce delays.
- Ensured timely follow-ups to accelerate processing.
Cook/Dishwasher/Prepcook
Olive Garden
Warren, Mi
11.2019 - 04.2022
- Maintained efficient cleanliness in a high-volume kitchen to ensure food safety compliance.
- Crafted signature dishes including salads and breadsticks utilizing culinary techniques to maintain consistency and expedite service.
- Enhanced operational efficiency by adapting to different roles as needed.
Front End Cashier
Sams Club
Madison Heights, Mi
04.2018 - 11.2019
- Delivered fast and friendly checkout experiences to a diverse customer base.
- Promoted memberships and assisted in resolving customer concerns.
- Maintained cleanliness and organization at checkout stations to support a smooth shopping experience.
Manager
Toys'r'us
Madison Heights, Mi
01.2013 - 04.2018
- Oversaw store operations and led a team of 25+ employees.
- Improved customer satisfaction scores through team engagement and staff development.
- Implemented merchandising and promotional strategies to increase foot traffic.
Education
Bachelor's Degree - Computer Science
Macomb Community College
Warren, MiTEFL/TESOL
TEFL.org
OnlineSkills
Customer Service and Hospitality
Team Leadership and Scheduling
Guest Relations
Conflict Resolution
Process Improvement
POS & Front Desk Operations
Time Management
Adaptability
Microsoft Office and Outlook
Teamwork and collaboration
Team supervision
Team motivation
Timeline
Team Leader/Supervisor
Legoland Discovery
09.2024 - 01.2025
Processor Assistant
United Wholesale Mortgage
04.2022 - 09.2024
Cook/Dishwasher/Prepcook
Olive Garden
11.2019 - 04.2022
Front End Cashier
Sams Club
04.2018 - 11.2019
Manager
Toys'r'us
01.2013 - 04.2018
TEFL/TESOL
TEFL.org
Bachelor's Degree - Computer Science
Macomb Community College