Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Ian Sieben

Ian Sieben

Customer Experience Specialist
Davison,MI

Summary

Professional leader prepared for this role. Proven ability to guide teams towards achieving objectives and enhancing productivity. Reliable and adaptable, fosters collaborative environment. Known for strategic planning and conflict resolution.

Overview

12
12
years of professional experience
2018
2018
years of post-secondary education
4
4
Languages

Work History

Team Leader/Supervisor

Legoland Discovery
09.2024 - Current
  • Supervise daily guest operations in a busy family entertainment venue.
  • Train and Mentor New Staff to ensure high service standards and smooth on-boarding.
  • Resolve Customer Escalations with professionalism and empathy.
  • Coordinate scheduling and team morale initiatives.

Processor Assistant

United Wholesale Mortgage
04.2022 - 09.2024
  • Managed communication between brokers and underwriting teams.
  • Verified documentation to maintain loan file accuracy and reduce delays.
  • Ensured timely follow-ups to accelerate processing.

Cook/Dishwasher/Prepcook

Olive Garden
11.2019 - 04.2022
  • Maintained efficient cleanliness in a high-volume kitchen to ensure food safety compliance.
  • Crafted signature dishes including salads and breadsticks utilizing culinary techniques to maintain consistency and expedite service.
  • Enhanced operational efficiency by adapting to different roles as needed.

Front End Cashier

Sams Club
04.2018 - 11.2019
  • Delivered fast and friendly checkout experiences to a diverse customer base.
  • Promoted memberships and assisted in resolving customer concerns.
  • Maintained cleanliness and organization at checkout stations to support a smooth shopping experience.

Manager

Toys'r'us
01.2013 - 04.2018
  • Oversaw store operations and led a team of 25+ employees.
  • Improved customer satisfaction scores through team engagement and staff development.
  • Implemented merchandising and promotional strategies to increase foot traffic.

Education

Bachelor's Degree - Computer Science

Macomb Community College
Warren, Mi

Skills

Customer Service and Hospitality

Timeline

Team Leader/Supervisor

Legoland Discovery
09.2024 - Current

Processor Assistant

United Wholesale Mortgage
04.2022 - 09.2024

Cook/Dishwasher/Prepcook

Olive Garden
11.2019 - 04.2022

Front End Cashier

Sams Club
04.2018 - 11.2019

Manager

Toys'r'us
01.2013 - 04.2018

Bachelor's Degree - Computer Science

Macomb Community College

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