Ian Smith
Paola,Kansas
Summary
Dynamic professional with extensive experience at Full Service Chimney, excelling in inspection and quality control. Proven track record in regulatory compliance and risk management, achieving sales quotas while fostering customer relationships. Skilled in technical writing and training coordination, demonstrating a keen observant nature to enhance operational effectiveness.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Inspector/Sales Technician
Full Service Chimney
06.2022 - Current
- Inspected and examined building structures and finished repair installations for defects and wear to verify compliance with building and fire codes, standards, and manufacturing specifications.
- Improved quality assurance procedures to minimize errors and achieve positive outcomes
- Prepared reports detailing findings of inspections, investigations, and tests.
- Upheld codes and regulations governing materials, processes, and procedures.
- Identified repair and upgrade requirements needed to meet safety and quality standards.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Attended weekly sales meetings and quarterly sales trainings.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Met existing customers to review current services and expand sales opportunities.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Contributed to event marketing, sales and brand promotion.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Service/Operations Technician
Atmos Energy
09.2018 - 06.2022
- Investigated customer complaints to take necessary corrective actions for public safety.
- Trained other workers in inspection and testing procedures.
- Repaired faults, reassembled infrastructure, and completed additional tests.
- Followed safety protocols while handling hazardous materials.
- Operated and maintained testing and repair equipment.
- Updated quality control records and reports.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Worked with diverse types of weather and ground conditions.
- Installed and tested natural gas infrastructure systems, noting issues and completing preventive maintenance to comply with regulations.
Fleet Manager
Riverside Transport
05.2018 - 08.2018
- Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
- Proactively identified and solved complex problems that impacted management and business direction.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Maintained accurate driver information for delivery scheduling.
- Trained drivers to manage time effectively, improving overall mileage performance.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Sales Representative
Academy Sports Outdoors
08.2015 - 05.2016
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Consulted with businesses to supply accurate product and service information.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
- Presented professional image consistent with company's brand values.
- Stayed current on company offerings and industry trends.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
Slavic Languages And Literatures - Russian Language, History & Culture
University of Kansas
Lawrence, KS05.2018
Skills
- Assembly inspection
- Evidence collection
- Continuous improvement
- Training coordination
- Training and mentoring
- Field inspections
- Equipment operation
- Residential systems knowledge
- Visual inspections
- Industry expertise
- Code & Regulatory compliance
- Residential systems
- Product testing
- Trained in procedures and processes
- Methodology development
- Clean driving record
- Observant nature
- Inspection protocols
- Business marketing
- Technical writing
- Industry standards
- Corrective action planning
- Project coordination
- Process improvements
- Project management
- Safety awareness
- Equipment inspection
- Report writing
- Quality control
- Risk management
- Documentation preparation
Certification
Chimney Safety Institute of Amerca Certified Sweep #11584
KS Accredited Chimney Technician Journeyman # 005
Languages
Spanish
Elementary
English
Native or Bilingual
Russian
Elementary
Interests
European History, Church History, Historical Re-enactment, Tabletop Strategy Gaming, 3d printing
Timeline
Inspector/Sales Technician
Full Service Chimney
06.2022 - Current
Service/Operations Technician
Atmos Energy
09.2018 - 06.2022
Fleet Manager
Riverside Transport
05.2018 - 08.2018
Sales Representative
Academy Sports Outdoors
08.2015 - 05.2016
Slavic Languages And Literatures - Russian Language, History & Culture
University of Kansas
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