Ian Snow

- Lead and execute investigative strategies using exception-based reporting systems, identifying fraudulent activity and high-risk transactions.
- Conduct retail fraud investigations, including inhouse, third party, unauthorized transactions, and policy abuse cases.
- Partner with internal teams (e.g., Multi-Store Taskforce, Credit Fraud Department, and Store Operations) to mitigate fraud risks and prevent financial losses.
- Oversee case management systems, ensuring accuracy and integrity of fraud-related data and investigative records.
- Act as a liaison with law enforcement, providing critical documentation and case details to support prosecution and risk mitigation efforts.
- Train store teams and new hires on fraud detection, asset protection protocols, and loss prevention strategies.
- Initiate shortage reduction strategies across multiple high-risk departments, successfully reducing shrink and enhancing operational security.
- Manage customer incidents related to fraud concerns, chargebacks, and security threats.
- Head of South Florida's Training and Compliance program for over 12 stores.

• Enforced laws and regulations within parks for campgrounds, trails, nature preserves and roadways.
• Performed search and rescue operations for missing people and coordinated with local agencies for response operations.
• Patrolled 13,000 acres including the backcountry, campgrounds, service roads, and multiple trails both on foot and in a vehicle, which included both day and night shifts.
• Educated employees and members of public on plant biology and health
• Provided friendly and educational customer service to prevent parks and wildlife violations.
• Responsible for checking and validating various documents, including fishing and hunting licenses, park passes, and camping permits.
• Operated a radio and communicated with Park and County Law Enforcement units, EMS, and Fire Resources.
• Provided first aid and medical assistance as necessary, including extraction of injured parties from the backcountry.