Ian St Clair

Acted as Level 3 escalation point for specialized software and networking problems across nine major US airports.
Created comprehensive procedures and documentation to address troubleshooting and repair of related issues.
Collaborated with airport and TSA leadership to facilitate issue resolution and answer queries.
Oversaw configuration management for modifications within APC installation base.

Supported and maintained Vanderlande's deployed Automated PAX Checkpoint screening systems.
Conducted preventative and corrective maintenance, including electro-mechanical movement analysis and repair.
Installed and supported entry-level network infrastructure to enhance system functionality.
Trained local airport authorities and TSA management on optimal operation of deployed APC equipment.
Established strong relationships with local TSA, airport authorities, and stakeholders in airport operations.

Supervised security screening of passengers and luggage at transportation facilities. Trained new officers on security protocols and operational procedures. Conducted risk assessments to identify vulnerabilities in transportation security.

Executed screening operations, including bag searches and pat-downs.
Utilized Tactical Communication (TACCOM) to engage with travelers and de-escalate conflicts.
Resolved concerns and requests from the traveling public using strong customer service skills.
Mentored new hires and returning officers, supervising them during On-the-Job Training (OJT).