Joviale Stevens
Charlotte,United States
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Who is company growth minded.
Overview
6
6
years of professional experience
Work History
Administrator Assistant
Viva La Noche
Charlotte , NC
2020.12 - 2021.02
- Answered phones to direct callers, schedule appointments and provide general office information.
- Coordinated appointments, meetings and conferences.
- Provided secretarial and office management support while building cooperative working relationships.
Server
Undergrads Catering
Charlotte , NC
2023.04 - 2023.08
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Addressed complaints to kitchen staff and served replacement items.
Cruise Specialist
Norwegian Cruise Line
Remote , North Carolina
2023.08 - 2023.10
- Provided customer service to clients regarding cruise packages, itineraries, and travel information.
- Assisted customers in selecting the best package for their budget and preferences.
- Researched availability of cruises, flights, hotels, car rentals, and other vacation components.
- Maintained knowledge of current promotions and specials offered by cruise lines.
In-Home Babysitter
Independent Contracting
Charlotte , NC
2018.06 - Current
- Listened to parent directions and followed guidelines for children's care.
- Communicated with parents about daily activities and any concerning behaviors.
- Balanced schedules to promote optimal rest, play and educational periods.
- Changed diapers and dressed children when needed.
- Prepared meals for the kids according to parents' instructions.
- Kept children safe and secure at all times.
- Organized activities such as games, crafts, reading, outdoor play and other age-appropriate activities.
- Maintained a clean and healthy environment in the home while caring for the children.
Education
Associate of Science - Business Administration
Central Piedmont Community College
Charlotte, NC05.2021
Skills
Joviale
- Quad Lingual (French, English, Swahili, Lingala)
- Planning & organizing
- Multitasking
- Active listening
- Administrative skills
- Communication
Timeline
Cruise Specialist
Norwegian Cruise Line
2023.08 - 2023.10
Server
Undergrads Catering
2023.04 - 2023.08
Administrator Assistant
Viva La Noche
2020.12 - 2021.02
In-Home Babysitter
Independent Contracting
2018.06 - Current
Associate of Science - Business Administration
Central Piedmont Community College
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