Ian Stuelke
Cedar Rapids,IA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the financial field. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to branch success. Specializes in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Medical Customer Service Representative
Rotech Healthcare
Hiawatha, IA
07.2019 - Current
- Served as the first point of contact for physicians, patients, and insurance companies to coordinate new patient setups.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Fielded concerns surrounding patients and care, coordinating between physicians, patients and insurance companies.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Completed clerical duties and tasks for clinic administration.
- Coordinated with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Responded to customer requests for products, services and company information.
- Responded to after hours calls when patients had malfunctioning machines, needed new oxygen set up, or had other concerns.
Branch Office Administrator
Edward Jones
Oklahoma City, Oklahoma
10.2020 - 07.2021
- Serves as first point of contact for all clients and prospective clients.
- Answers all incoming phone calls.
- Contacts clients and prospective clients to schedule various appointments.
- Processes checks into client accounts.
- Assists clients in any issues they are facing, from basic to more extreme problems.
- Works with my financial advisor to streamline office processes to be as efficient as possible.
- Maintains office supplies and equipment to support team productivity.
- Develops and implemented marketing plans, special promotions and customer relations events.
- Composes professional business correspondence, emails, meetings notes and other documents.
Front Desk Associate
Fairfield Inn And Suites
Decorah, IA
09.2017 - 07.2019
- Managed all customer complaints, including supplying refunds and reward points as necessary.
- Oversaw fast-paced front desk operations at busy hotel facility with as many as 84 nightly guests.
- Kept accounts in balance and ran daily reports to verify totals.
- Collaborated with management and co-worker team members to handle guest requirements from check-in through check-out.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
Education
Biology
Luther College
Decorah, IAHigh School Diploma - undefined
Center Point-Urbana High School
Center Point, IA2014
Skills
- Microsoft Office
- Bookkeeping
- Credit card handling
- Time management
- Data entry
- Cash handling
- Sorting and labeling
- Microsoft Office
- Conflict resolution
- Accounts payable / accounts receivable
- Decision-making abilities
- Project Management
- Technical support
- Customer service
- Problem-solving skills
Timeline
Branch Office Administrator
Edward Jones
10.2020 - 07.2021
Medical Customer Service Representative
Rotech Healthcare
07.2019 - Current
Front Desk Associate
Fairfield Inn And Suites
09.2017 - 07.2019
Biology
Luther College
High School Diploma - undefined
Center Point-Urbana High School