Summary
Overview
Work History
Education
Skills
LinkedIn Profile
Technical Skills
Timeline
Generic

IAN SYLVESTER

Citrus Springs,FL

Summary

Results-driven Product Manager with proven success developing and executing product strategies that align with market needs and business objectives. Skilled in cross-functional leadership, customer advocacy, and data-driven decision making with a track record of delivering impactful products from concept to launch.

Product leader with strong focus on driving innovation and delivering high-impact results. Known for fostering team collaboration and adaptability to evolving market demands. Proficient in product development, strategic planning, and cross-functional leadership. Relied upon for strategic mindset and clear communication, ensuring successful product launches and sustained growth.

Overview

9
9
years of professional experience

Work History

Head of Product

BevSpot
07.2024 - Current
  • Develop and execute product strategy aligned with company goals and market opportunities
  • Lead cross-functional teams through product lifecycle from conception to launch
  • Define product roadmap based on customer feedback, business value, and market analysis
  • Partner with engineering, marketing, and sales to ensure successful product delivery
  • Use data analytics to track product metrics and drive continuous improvement
  • Communicate product vision and updates to internal and external stakeholders

ERP Implementation Manager

BevSpot
11.2023 - 04.2024
  • Led enterprise-level implementation projects from requirements gathering to launch
  • Collaborated with product, engineering, and customer success to customize solutions
  • Managed project scope, timelines, and budgets while mitigating risks
  • Coordinated with stakeholders to align product functionality with client needs

Lead Implementation Manager

BevSpot
04.2023 - 11.2023
  • Defined implementation strategies for new clients to maximize product adoption
  • Gathered client requirements to inform product customization and enhancements
  • Conducted post-implementation reviews to identify product improvement opportunities

Customer Success Manager

BevSpot
06.2022 - 04.2023
  • Gathered customer feedback to inform product enhancements and roadmap decisions
  • Analyzed usage data to identify trends and opportunities for product improvements
  • Collaborated with product teams to advocate for customer needs
  • Conducted regular business reviews focused on product value and adoption

IT Training Coordinator & Project Manager

220 BBQ, LLC
08.2021 - 06.2022
  • Managed technical implementation projects across multiple business units
  • Developed training materials for product adoption and technical onboarding
  • Reported on product enhancement opportunities to improve user experience

General Manager

Chili's
04.2016 - 05.2020
  • Implemented new systems and operational processes across multiple departments
  • Trained teams on new technology platforms and operational standards
  • Enhanced cross-departmental communication and process efficiency

Education

Journalism

University of South Florida
01.2008

Environmental Science and Biology

Academy of Environmental Science
01.2007

High School Diploma - General Studies

Lecanto High School
01.2007

Skills

  • Product Strategy & Roadmapping
  • Cross-functional Leadership
  • Data-driven Decision Making
  • Customer Needs Analysis
  • Market Research & Competitive Analysis
  • Agile/Scrum Methodologies
  • Product Launch Management
  • Stakeholder Communication
  • Feature Prioritization

LinkedIn Profile

https://www.linkedin.com/in/ian-sylvester-a2205053/

Technical Skills

CRM & Sales Tools: Salesforce, HubSpot, Close.io, Monday
Project Management: Jira, Jenkins, Miro
Data & Analytics: MongoDB, Excel
Automation: Zapier, Make (Integromat)
Collaboration: Slack
Low-Code Development: Retool

AI Tools: Claude, Chat GPT

Support Tools : Live Agent, Live Chat

Point of Sales: Square, LightSpeed, Clover, Toast, Mircos, Aloha, Omnivore

Payment Systems : Fintech, Stripe

Timeline

Head of Product

BevSpot
07.2024 - Current

ERP Implementation Manager

BevSpot
11.2023 - 04.2024

Lead Implementation Manager

BevSpot
04.2023 - 11.2023

Customer Success Manager

BevSpot
06.2022 - 04.2023

IT Training Coordinator & Project Manager

220 BBQ, LLC
08.2021 - 06.2022

General Manager

Chili's
04.2016 - 05.2020

Environmental Science and Biology

Academy of Environmental Science

High School Diploma - General Studies

Lecanto High School

Journalism

University of South Florida

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