Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ian Tetlow

Conway,NH

Summary

Dynamic Valet Supervisor with proven expertise at Byrd and Baldwin Steakhouse, excelling in customer service and vehicle safety. Skilled in multitasking and staff training, I enhanced operational efficiency and streamlined vehicle retrieval processes, ensuring a welcoming environment and high guest satisfaction. Committed to upholding company policies while fostering team collaboration.

Overview

2024
2024
years of professional experience
1
1
Certification

Work History

Valet Supervisor

Byrd and Baldwin Steakhouse
  • Assisted guests with vehicle retrieval and parking, ensuring efficient service delivery.
  • Maintained cleanliness and organization of valet area, promoting a welcoming environment.
  • Learned safety protocols and best practices for vehicle handling and customer service.
  • Supported team during peak hours by coordinating parking logistics effectively.
  • Developed familiarity with various vehicle models to enhance service accuracy.
  • Responded promptly to guest inquiries, providing information about services offered.
  • Collaborated with team members to streamline workflow and improve efficiency.
  • Adhered to company policies while maintaining high standards of customer satisfaction.
  • Maintained clean workspaces, contributing to an inviting environment for guests upon entering or exiting their vehicles.
  • Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.
  • Helped guests unload and load luggage.
  • Delivered guest vehicles smoothly and met diverse needs of valet customers.

Valet Supervisor

Grand Summitt Hotel
06.2012 - 04.2023
  • Assisted guests with vehicle retrieval and parking, ensuring efficient service delivery.
  • Maintained cleanliness and organization of valet area, promoting a welcoming environment.
  • Learned safety protocols and best practices for vehicle handling and customer service.
  • Supported team during peak hours by coordinating parking logistics effectively.
  • Developed familiarity with various vehicle models to enhance service accuracy.
  • Responded promptly to guest inquiries, providing information about services offered.
  • Collaborated with team members to streamline workflow and improve efficiency.
  • Adhered to company policies while maintaining high standards of customer satisfaction.
  • Maintained clean workspaces, contributing to an inviting environment for guests upon entering or exiting their vehicles.
  • Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.
  • Helped guests unload and load luggage.
  • Delivered guest vehicles smoothly and met diverse needs of valet customers.

Education

General Studies -

Radford University
Blacksburg, VA

Skills

  • Multitasking proficiency
  • Staff training and development
  • Cash handling expertise
  • Delegation and supervision
  • Budgeting and financial management
  • Policy enforcement
  • Employee scheduling
  • Decision-making capacity
  • Vehicle safety
  • Customer service

Certification

Professional education with HDU online while honing skills on the sales floor. Organizational skills classes, customer service training, sales and marketing techniques and fulfillment of customers needs and wants.

Timeline

Valet Supervisor

Grand Summitt Hotel
06.2012 - 04.2023

Valet Supervisor

Byrd and Baldwin Steakhouse

General Studies -

Radford University

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Ian Tetlow