Ian Toegel
Canandaigua
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
CA Brown INC
08.2010 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Fast Food Worker
Mcdonalds, PDI FOODS
10.2009 - 08.2010
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Contributed to maintaining a positive work environment by fostering effective communication among team members.
Vet Technician Assistant
Animal Clinic Of Long Island City
01.2007 - 08.2008
- Improved clinic efficiency by maintaining clean and organized workspaces for the veterinary team.
- Performed laboratory tasks, such as blood draws and sample analysis, contributing to accurate diagnostics for patients.
- Provided compassionate care to animals, ensuring a positive experience during their visits to the clinic.
- Collaborated with fellow team members to provide comprehensive care for animals, resulting in improved patient outcomes.
- Delivered consistent, high-quality care to patients by following established best practices and standard operating procedures.
Education
High School Diploma -
High School M560 - City As School
New York, NYSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Conflict Resolution
- Product Knowledge
- Team Development
- Quality Control
Timeline
Customer Service Representative
CA Brown INC
08.2010 - Current
Fast Food Worker
Mcdonalds, PDI FOODS
10.2009 - 08.2010
Vet Technician Assistant
Animal Clinic Of Long Island City
01.2007 - 08.2008
High School Diploma -
High School M560 - City As School
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