Summary
Overview
Work History
Education
Skills
Timeline
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Ian Toole

Atlanta,GA

Summary

Skilled employee known for making best decisions regarding appropriate solutions. Committed Crew Leader delivering quality service and maintaining high levels of satisfaction. Cheerful Restaurant Team Member well-versed in taking customer orders and remaining calm during busiest times. Motivated individual handling food and drink preparation and operating cash registers in fast-paced dining environments. Clear communicator possessing outstanding customer service skills. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

2
2
years of professional experience

Work History

Crew Leader

AMC Theatres
Atlanta, GA
10.2021 - 03.2022
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
  • Trained employees in time management and proper ways to complete job duties.
  • Monitored overall team and individual employee performance and compiled data into project reports for supervisor.
  • Supervised end-of-day cleanup activities to remove debris and unnecessary supplies from customer premises.
  • Carried out day-to-day duties accurately and efficiently.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Pitched in to help with various job tasks, fill in for sick employees and complete projects.
  • Communicated effectively with upper management, team members and customers to keep everyone informed.
  • Mitigated onsite issues by patiently listening to employee complaints and finding appropriate methods for resolution.

E-Commerce Clerk

Kroger
Flowery Branch, GA
02.2021 - 09.2021
  • Interacted with customers by phone, email or in-person to provide information.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Effectively located merchandise across various stores to address customer needs.
  • Increased sales and customer satisfaction through personalized servicing.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Consulted with customers on food selections and custom order requests.

Team Member

Chick-fil-A
Cumming, GA
01.2020 - 12.2020
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Cleared trays and removed trash from tables before sanitizing surfaces.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
  • Operated register to process payments and collect cash payment for order totals.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Recorded orders by answering customer questions and entering requests in system.
  • Greeted customers at drive-thru and took food orders.
  • Greeted guests pleasantly and answered menu questions.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Monitored food temperatures and cooking equipment settings to maintain safety and prevent food-borne illness.
  • Prepared food orders, cooking on grill and operating fry station.
  • Supported sales efforts by suggestively upselling food items and increasing check averages.

Education

Bachelor of Arts - Film And Media

Georgia State University
Atlanta, GA
05.2025

High School Diploma -

Lanier High School
Sugar Hill, GA
05.2021

Skills

  • Cleaning
  • Issue troubleshooting
  • Crew oversight
  • Critical Thinking
  • Good Telephone Etiquette
  • Active Listening
  • Decision-Making
  • Task Prioritization
  • Safety standards and protocols
  • Verbal and written communication
  • MS Office
  • Google Workspace

Timeline

Crew Leader

AMC Theatres
10.2021 - 03.2022

E-Commerce Clerk

Kroger
02.2021 - 09.2021

Team Member

Chick-fil-A
01.2020 - 12.2020

Bachelor of Arts - Film And Media

Georgia State University

High School Diploma -

Lanier High School

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Ian Toole