Summary
Work History
Education
Skills
Timeline
Manager

Ian Townsend

VALRICO,FL

Summary

Customer-oriented, strategic-thinking sales professional with over 25 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, vendor relations, territory development and revealing customer needs to deliver solutions.

Work History

Technical Sales Executive

Wheel Identity
Tampa, FL
10.2021 - 11.2023
  • Maintained a high level of knowledge on products and services offered to ensure accurate customer service.
  • Analyzed market trends to identify potential sales opportunities.
  • Researched competitive products, pricing, and promotions to stay ahead of the competition.
  • Negotiated contracts with customers to maximize profits while meeting customer needs.
  • Attended industry events, trade shows, and conferences to generate leads.
  • Utilized CRM software to manage all aspects of the sales process from lead generation through account closure.
  • Provided technical advice on products and services based on customer needs.
  • Performed regular follow-up calls with clients after sale is complete.
  • Responded promptly to inquiries from customers regarding product specifications.
  • Listened to customer needs to identify and recommend best products and services.
  • Made recommendations to customers to promote brand effectiveness and product benefits.
  • Increased repeat business using great customer service, problem-solving and conflict resolution skills.
  • Promoted memorable shopping experiences resulting in increased customer retention and loyalty.

Sales Representative

TTP Fab
Largo, FL
02.2019 - 09.2021
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Generated new sales leads through cold calling and networking activities.
  • Provided technical support for customers using the company's products or services.
  • Attended industry events such as conferences, seminars.
  • Managed inventory levels by ordering sufficient stock for each account.
  • Developed key customer relationships to increase sales.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Monitored customer order process and addressed customer issues.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Recommended merchandise to customers based on needs and preferences.
  • Placed special orders or called other stores to find desired items.

CEO

Tampa Off Road
Tampa, FL
10.2012 - 06.2019
  • Overseen the daily operations of the organization and ensured compliance with applicable laws and regulations.
  • Maintained open communication channels between departments to maximize efficiency and productivity.
  • Directed long-term research initiatives to identify new markets for growth opportunities.
  • Recruited, trained, mentored, and managed employees at all levels within the organization.
  • Negotiated contracts with vendors to secure competitive pricing for goods or services.
  • Represented the organization at conferences, events, networking activities., as needed.
  • Developed strategies for improving customer service standards throughout the company.
  • Drove company vision with collaborative employee engagement techniques and strategic leadership.
  • Increased productivity by creating new policies, objectives and procedures to streamline operations.
  • Checked financial reports to confirm financial soundness and good operating margin.
  • Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.

Store Manager of Operations

4 Wheel Parts
Tampa, FL
06.2008 - 03.2012
  • Developed and maintained store policies, procedures and operations manual.
  • Analyzed sales figures to identify trends and opportunities for improvement.
  • Evaluated employee performance on a regular basis to ensure quality standards were met.
  • Managed inventory levels and ensured accurate ordering of merchandise.
  • Ensured compliance with all safety regulations and company policies.
  • Recruited, trained, coached and mentored staff members in customer service skills.
  • Implemented effective cost-control measures to maximize profitability.
  • Resolved customer complaints promptly and professionally.
  • Created weekly schedules for staff members according to business needs.
  • Monitored stock levels regularly to avoid out-of-stock situations.
  • Maintained records of daily transactions using point-of-sale systems.
  • Provided feedback on product selection, layout, displays and promotions.
  • Organized promotional events such as special sales or discounts.
  • Reviewed financial statements including profit and loss reports.
  • Ensured that store was clean and organized at all times.
  • Identified areas of improvement in store operations processes.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.

Education

Completed - Business Management

Michelin Management Training
Greenville, SC

Real Estate License - Residential Real Estate

Barney Fletcher Real Estate

Some College (No Degree) - Business Administration and Management

Sul Ross State University
Alpine, TX

Skills

  • Staff Management
  • Organizational Management
  • Cash Management
  • Public Relations
  • Business Management
  • Business Development
  • Market Access and Expansion
  • Budgeting and Cost Control
  • Negotiation
  • Profit & Loss
  • Operational Oversight
  • Persuasive Selling
  • Order Management
  • Schedule Coordination
  • Upselling Expertise
  • Sales Presentations
  • Project Management
  • Account Servicing
  • Lead Development

Timeline

Technical Sales Executive

Wheel Identity
10.2021 - 11.2023

Sales Representative

TTP Fab
02.2019 - 09.2021

CEO

Tampa Off Road
10.2012 - 06.2019

Store Manager of Operations

4 Wheel Parts
06.2008 - 03.2012

Completed - Business Management

Michelin Management Training

Real Estate License - Residential Real Estate

Barney Fletcher Real Estate

Some College (No Degree) - Business Administration and Management

Sul Ross State University

Similar Profiles

CREATE PROFILE
Ian Townsend