Ian Tuttle
Fort Worth,TX
Summary
Detail-oriented IT professional with over 5 years of experience in technical support, asset management, and hardware deployments. Proven track record of leading large-scale projects, optimizing workflows, and delivering excellent customer service in fast-paced environments. Skilled in troubleshooting, networking, hardware/software installation, and IT systems such as Cherwell, Intune, Active Directory, and Office 365. Strong background in writing, documentation, and cross-functional collaboration.
Overview
7
7
years of professional experience
Work History
IT Regional Support Technician
American Airlines
11.2022 - Current
- Managed installation, repair, maintenance, and testing of on-site/off-site IT hardware.
- Led and contributed to major regional projects including:
Badge Scanner Deployment: Installed 130 USB scanners across field printers.
EOSL Printer Replacement: Replaced 41 legacy devices in hangars.
G2/G3 Refresh: Supported rollout of 500+ machines, imaged and deployed over 80 laptops.
VDI Migration: Helped deploy and repurpose 38+ desktops for virtual infrastructure.
Telecom MOCCA Project: Contributed 400+ hours toward cutover of 2,500 phones at DFW. - Completed stock audits: scanned and updated over 11,000 devices across DFW terminals and hangars.
- Provided training documentation, conducted user training, and supported weekend ops shift to cover hangars and airport needs.
IT Inventory Specialist
American Airlines
02.2020 - 11.2022
- Maintained and tracked IT equipment using Cherwell across DFW and regional stations.
- Collaborated with field techs and PMs to anticipate and meet supply needs.
- Updated and maintained training documentation in SharePoint.
- Assisted with major initiatives such as Windows 10 deployments and terminal expansions.
- Received glowing performance feedback for reliability, customer service, and meeting tight project deadlines.
AAdvantage Account Specialist
American Airlines
11.2018 - 02.2020
- Provided customer support to AAdvantage members via 50+ daily calls.
- Assisted with posting missing miles, resolving account issues, and educating members on program features.
- Proficient in Sabre, Ventana, and Control systems.
Education
Bachelor of Arts - Communication (Journalism)
The University of Texas At Arlington
Arlington, TX05-2018
Skills
- Systems & Tools: Active Directory, Intune, Azure Portal, Office 365, Cherwell, ServiceNow, SharePoint
- Technical: Hardware installation, troubleshooting, software configuration, imaging, asset tracking
- Other: Microsoft Office Suite, Networking fundamentals, Customer service, Documentation
Additional Experience
Community Storehouse / Mitchell International
2014 – 2018 | Keller & Irving, TX
- Non-profit staff and market research analyst roles involving data analysis, volunteer coordination, training, and customer service.
- Conducted insurance research and reporting at Mitchell; led retail and logistics efforts at Community Storehouse.
Timeline
IT Regional Support Technician
American Airlines
11.2022 - Current
IT Inventory Specialist
American Airlines
02.2020 - 11.2022
AAdvantage Account Specialist
American Airlines
11.2018 - 02.2020
Bachelor of Arts - Communication (Journalism)
The University of Texas At Arlington
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